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Chapter 1: Introduction to the Automotive Industry
SHORT ANSWER KEY
1. service advisor
2. entry-level
3. machinist
4. Master
5. lifelong learning
6. D
7. C
8. C
9. D
10. D
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EXPANDED ANSWER KEY
1. A person who greets the customer, writes the repair order, and communicates with the technician and
the customer is called a service advisor.
2. Most technicians start as entry-level technicians before acquiring the skills necessary to become line
technicians.
3. A machinist is a technician who specializes in repairing and rebuilding engines.
4. For a technician to achieve ASE Master Automotive Technician certification, he or she must pass
eight tests.
5. The acceptance of lifelong learning means that as a technician, you will need to continue your
education and training over the years to stay current with changes in technology.
6. Which of the following would not be considered a responsibility of an entry-level technician?
a. Inspect and maintain fluids.
b. Check brake pad wear.
c. Perform a tire rotation.
d. Replace a transmission.
7. Which of the following statements about ASE certification is correct?
a. You must attend an ASE Education Foundation-accredited school to become ASE certified.
b. ASE certifies automotive, heavy-duty truck, and aviation technicians.
c. A technician must pass eight automobile tests to achieve Master Technician certification.
d. ASE certification is the same as being certified by the vehicle manufacturer.
8. Technician A says that fuel economy and emission requirements have led to the extensive use of
electronics in modern vehicles. Technician B says that changes in safety requirem
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