UHC AARP Assessment Exam Review Solution Update A+

UHC AARP Assessment Exam Review Solution Update A+
Which of the following is TRUE about UnitedHealthcare Medicare plans carrying the AARP name?
-AARP does not endorse any UnitedHealthcare MA and PDP plans but does endorse the AARP Medicare
Supplement Insurance Plans.
-UnitedHealthcare is one of many insurance companies to have the AARP name on its Medicare
Supplement Plans.
-AARP does not endorse any UnitedHealthcare MA, PDP and Medicare Supplement plans. - ANS-AARP
does not endorse any UnitedHealthcare MA and PDP plans but does endorse the AARP Medicare
Supplement Insurance Plans.
To live up to the five Consumer Commitment Standards, agents offering AARP-branded products should
help their customers feel their relationship with AARP is ____________________.
-Challenging and intriguing
-Effortless and inspiring
-Demanding but fair
-Interesting but tough - ANS-Effortless and inspiring
Which of the following are part of being straightforward when servicing a customer? (Select 3)
-Being upfront about what information means.
-Providing the right information.
-Hiding product costs.
-Communicating clearly to alleviate any confusion. - ANS-Being upfront about what information means.
Providing the right information.
Communicating clearly to alleviate any confusion.
Do consumers have to be an AARP member to enroll in an AARP-branded plan with UnitedHealthcare?
-Yes, if the consumer is enrolling in a Medicare Supplement Plan.
-Yes, if the consumer is enrolling in a Medicare Advantage or PDP.
-No, the consumer does not need to be an AARP member to enroll in a Medicare Supplement Plan. -
ANS-Yes, if the consumer is enrolling in a Medicare Supplement Plan.
Which of the following statements is FALSE?
-UnitedHealthcare offers Medicare plans.
-UnitedHealthcare contracts with providers.

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