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What type of events must an agent report to UnitedHealthcare? -Informal marketing,/sales events only -Formal and informal marketing/sales events -Formal marketing/sa[es events only -Marketing/sales events (formal and informal) and educational events ✔✔Formal and informal marketing/sales events When completing an enrollment application in LEAN, why is an agent prohibited from entering his or her own email address in a field available for the consumer's email address? -The consumer/member would not receive plan related correspondence intended for him/her. -The agent may experience commission payment processing issues. -The enrollment application may be denied. ✔✔The consumer/member would not receive plan related correspondence intended for him/her. Which election period runs from October 15 to December 7 and allows consumers to elect to join a Medicare Advantage Plan or switch to a different plan? -Annual Election Period (AEP) -Special Election Period (SEP) -Open Enrollment Period (OEP) -Initial Coverage Election Period (ICEP) ✔✔AEP Which of the following materials is an agent NOT permitted to display and/or distribute at a marketing/sales event? -Generic business reply cards for Medicare products. -Medicare Made Clear brochures from the UnitedHealthcare Toolkit. -5-dollar gift cards to an in-network pharmacy. -Pens and notepads that contain the agent's contact information. ✔✔5-dollar gift cards to an innetwork pharmacy. Kira has scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When she arrives at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should Kira do? -Ask the consumer's friend to leave since the friend had not scheduled the appointment. -Before Kira can start the appointment with both consumers, she must ask the consumer'S friend to complete an SOA. -Ask the consumer's friend to complete the SOA and schedule a separate appointment. -Tell the consumer that you will come back another day, ✔✔Before Kira can start the appointment with both consumers, she must ask the consumer'S friend to complete an SOA. Educational events allow for which of the following to occur? -Provide objective information about the Medicare program and/or health improvement and wellness. -Provide an opportunity to give an introductory presentation followed by an informal marketing/sales event. -Provide an opportunity to steer a consumer toward a specific or limited number of plans. -Provide an opportunity to review benefits, premiums, and product information with consumers. ✔✔Provide objective information about the Medicare program and/or health improvement and wellness. Agent Brenda is presenting Medicare Advantage plan options to her consumer, Melanie. During the presentation, Brenda tells Melanie that Medicare gives each plan a Star Rating. Which of the following is not an appropriate response when Melanie asks what the Star Rating means? -Brenda should tell Melanie that the Star Rating is the same for every plan and it does not accurately reflect a plan's performance in certain categories. Brenda should tell Melanie that the Star Ratings helps consumers and members compare plans based on quality and performance. -Brenda should tell Melanie that Medicare indicates a plan's overall performance and quality with 1 to 5 stars; 1 star denotes poor quality and 5 stars represent excellent quality. -Brenda should tell Melanie that Medicare uses several measures to determine how well plan sponsors perform. Detecting and preventing illness is one example of the measures Medicare uses. ✔✔Brenda should tell Melanie that the Star Rating is the same for every plan and it does not accurately reflect a plan's performance in certain categories.
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