UHC Test Questions With Accurate Answers

UHC Test Questions With Accurate Answers 
1. What type of event is an agent conducting when they present plan information that includes
benefits and cost sharing in an audience presenter format? - ANS-Formal marketing/sales event
2. According to UnitedHealthcare policy, when must a marketing/sales event be reported to
UnitedHealthcare? - ANS-Prior to advertising and not less than 7 calendar days prior to the
event
3. Louise wants to hold an event that helps consumers understand Medicare programs and
perhaps improve their health/wellness knowledge, but she is not interested in completing
enrollment applications at the event. She would like to staff a table at the public library and
have consumers approach her. What type of event does Louise need to conduct? - ANSEducational event, Informal
4. When selecting a venue for your educational or marketing/sales event, what feature is not one
you need to consider? - ANS-Conveniently located snack and beverage vending machines
5. Jeff has an informal marketing/sales event scheduled this afternoon, but a consumer has
requested an in-home appointment during that time. He would life to cancel or reschedule the
event because he is certain to get an enrollment application at the appointment. Which of the
statements below is correct about Jeff's event? - ANS-Jeff is prohibited from canceling the event
because it is within 1 business day and is not due to inclement weather. Jeff must hold his event
or he could work with his manager to get a replacement to conduct the event.
6. Which of the following statements is not a best practice for event scheduling, changing or
canceling? - ANS-Submit a NEW Event Request Form after you have advertised your event to
make sure you enter the right information.
7. Which of the following materials may be displayed, distributed, or provided to consumers
attending an educational event? - ANS-Agent business cards and lead cards
8. Which of the following food and beverage options may be provided at an educational event if
the nominal retail value of the items when combined with other giveaways does not exeed $15
per person? (Select 2) - ANS-Boxed lunch with assorted non-alcoholic beverages
9. Coffee, juice, fresh fruit, and pastries
10. If you conduct an educational event and invite a provider or vendor to be a part of the event,
the provider/vendor must not do which of the following? - ANS-Provide free health screenings
such as blood pressure checks or hearing tests as a marketing activity
11. For accommodation of persons with special needs, call 555-555-1234, TTY 711 is an example of
the disclaimer that must appear in advertising for what type of event? - ANS-Formal and
informal marketing/sales
12. Ruth is conducting a marketing/sales event. She indicates that attendees are welcome to take a
promotional item if they wish, even if they do not enroll. The value of all giveaways does not
exceed $15 per Person. Did Ruth violate any marketing/sales event guidelines? - ANS-No, she
can provide giveaways, provided the combined value does not exceed $15 per person and is not
contingent upon enrolling.
13. When conducting a formal marketing/sales event, there are elements that you must cover in
order for your presentation to be compliant. Listed below are several required elements related
to Star Ratings. Which one is not required? - ANS-Providing a list of plans that have the same
Star Rating.
14. Craig is conducting an informal marketing/sales event in a retail pharmacy. Which of the
following rules does not apply? - ANS-Craig must not schedule personal/individual marketing
appointments and obtain Scope of Appointments.
15. Which of the guidelines listed below is not allowed when accepting an enrollment application at
a marketing/sales event? - ANS-Offer to hold an enrollment application and submit it later.
16. Which of the following is a purpose of conducting event observation and oversight? - ANS-To
ensure consumers receive accurate and compliant information from agents.
17. Which of the following statements made by an agent at a formal marketing/sales event is noncompliant? - ANS-using an in-network provider is required when enrolled in an HMO plan,
except in an emergency. Using an out-of-network provider may cost you more.
18. Which of the following statements is true about conducting a formal marketing/sales event in a
conference room inside a UnitedHealthcare MedicareStore? - ANS-All rules relating to formal
marketing/sales events apply including event reporting and providing a complete plan
presentation.

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