United HealthCare Insurance Questions With Correct Review Solution A+

United HealthCare Insurance Questions With Correct Review Solution A+
When completing an enrollment application in LEAN, why is an agent prohibited from entering his or her
own email address in a field available for the consumer's email address? - ANSWER-The
consumer/member would not receive plan related correspondence intended for him/her
By agreeing to the Statement of Understanding, the consumer: - ANSWER-Acknowledges that they
clearly understand they are enrolling in a plan, combined with knowing the specific plan in which they
are enrolling
John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his
mother enrolling in a Medicare Advantage Plan? - ANSWER-John may complete the Enrollment
Application and must be able to provide documentation upon request by the Plan that indicates his
authority under state law to enroll his mother
Aries is currently a member of a stand-alone PDP. Aries would like to have additional medical coverage.
A thorough needs analysis indicates a Medicare Advantage Plan would be a good fit, there are plans
available in his area, and he is in a valid election period. Which option is available to Aries? - ANSWERAries can enroll into a Medicare Advantage plan with prescription drug coverage, which will disenroll
him from his PDP
In what product should agents enroll consumers? - ANSWER-A product that is suitable for the
consumer's needs, goals and financial resources
To avoid confusing or misleading a consumer, what type of information must the agent provide when
presenting a plan?
(Select 3) - ANSWER-Factual
Complete
Accurate
Annual Election Period (AEP) is a time when. . . - ANSWER-Consumers can elect to switch to a different
plan or join a Medicare Advantage plan or Prescription Drug Plan
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a
Star Rating of 2 stars? - ANSWER-Erin should tell Mrs. Rose that the plan has received a "Below Average"
rating
Which of the following is not considered unsolicited contact with a Medicare eligible consumer
according to CMS regulations and UnitedHealthcare's rules, policies, and procedures? - ANSWER-Mailing
a marketing brochure to the consumer via postal mail
While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the
consumer does not have an email address. What should Jeff do? - ANSWER-Leave the field requesting
applicant
email address blank
The __________ ensures that when consumers provide their verbal agreement during the telephonic
enrollment, they acknowledge and understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures - ANSWER-Statement of Understanding
A one-on-one marketing appointment, whether in-person or telephonic, is always considered a
marketing/sales event, but it is not reported to UnitedHealthcare or CMS; instead the consumer must
provide ___________________ agreement prior to the start of the appointment - ANSWER-Scope of
Appointment

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