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USPS EXAM 421 2024
Actual Qs and Ans Expert-Verified Explanation
This Exam contains:
-Guarantee passing score -100 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: What type of products are offered to provide the best value to the customer?
Answer:
Premier products Question 2: Regardless of weight up to 70lbs, the price that applies to Ground Advantage (GA) parcels measuring over 108in, but not more than 130in combined length and girth is:
Answer:
Oversized pricing Question 3: Non-denominational First Class mail postage that can be used to mail First-Class
mail, no matter the postal rate:
Answer:
Forever stamp
Question 4: What is the delivery standard for Priority Mail (PM)?
Answer:
1, 2, or 3 business days
Question 5: What skill do you need to build a comfortable rapport with customers?
Answer:
Ability to communicate Question 6: Customers that need more pickup times than a firm holdout and/or have more mail each day than the largest box your office holds can request, and pay for, what service?
Answer:
Caller service Question 7: The approach a Sales & Services Associate (SSA) can use to engage our customers
and ensure their needs are met is:
Answer:
A+G.I.S.T.
Question 8: You must have what ability when building customer relationships?
Answer:
Ability to adapt
Question 9: What is the delivery standard for Ground Advantage (GA)?
Answer:
2-5 business days
Question 10: What must customers provide for every item mailed?
Answer:
Address
Question 11: Which product(s) include $100 in insurance?
Answer:
Priority Mail Express, Priority Mail, & Ground Advantage (PME, PM, & GA) Question 12: How a Sales & Services Associate (SSA) conducts themselves on the job affects
the:
Answer:
Postal brand
Question 13: What is the minimum mail volume that a customer must receive regularly in order to be eligible for a firm holdout?
Answer:
50 pieces
Question 14: What is the second step in the G.I.S.T. sales process?
Answer:
Inquire Question 15: The lost or stolen money order list is found in:
Answer:
The Postal bulletin Question 16: Designated Post Offices have a service called ____ available for transients.
Answer:
General delivery Question 17: A customer needs an item to arrive "as soon as possible," what is the best service for them?
Answer:
Priority Mail Express (PME)
Question 18: What is the service we offer for men ages 18-25 to register?
Answer:
Selective Service
Question 19: Sales & Services Associate (SSA)
Answer:
Your teammates. You support each other by ensuring the correct processes are followed and customer needs are met, as well as educate customers on our products and services.Question 20: What locations do customers enter and recognize you as the Postal Service?
Answer:
Retail area
Question 21: Under what circumstances would you recommend a Certificate of Mailing?
Answer:
When a customer needs proof that an item was mailed Question 22: What service allows transients and individuals waiting to get PO boxes to receive their mail?
Answer:
General delivery
Question 23: What service does signature confirmation provide?
Answer:
Recipient must sign for it as an added security measure Question 24: Preferred services that usually offer the customer the best value is:
Answer:
Priority Mail Express (PME) & Priority Mail (PM) Question 25: When would you recommend signature confirmation over Certified mail?
Answer:
When it is a parcel Question 26: The type of communication that can enhance or contradict messages is:
Answer:
Non-verbal Communication.Question 27: How can the customer obtain the date and time of delivery and an image of the recipient's signature electronically?
Answer:
Email signature Question 28: Certified mail provides all the following services except:
Answer:
1-3 day guarantee
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