USPS POSTAL EXAM 421 SSA ACADEMY 2026-2027 ACTUAL EXAM 150 QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE

USPS POSTAL EXAM 421 SSA ACADEMY 2026-2027 ACTUAL

EXAM 150 QUESTIONS AND CORRECT DETAILED

ANSWERS|AGRADE

Why is maintaining the sanctity of the mail one of the core

responsivities of the Postal Service - ANSWER- It instills customer

confidence

What chart is used to calculate pricing for PME PM and retail ground? -

ANSWER- zone chart

What premium service is used for individuals or companies that have

more mail each day then the largest box will hold? - ANSWER- Caller

service

What products are offered to provide the best value to the customer? -

ANSWER- premium products

You have a successful transaction when the SSA does what? -

ANSWER- makes an informed mutual decision with the customer on

products or services.

what is the minimum amount of time a customer can use premium

forwarding? - ANSWER- 2 weeks

what is the maximum amount of time that a customer can use premium

forwarding? - ANSWER- 12 months

How long is a change of address valid for? - ANSWER- 12 months the

mail is forwarded with an additional 6 months where mail is returned to

the sender with the new address affixed.

What is the included amount of insurance for PMEI? - ANSWER- $100

for document reconstruction

$200 for gifts/merch

Contract postal unit - ANSWER- not operated by postal employees but

off the same products and services

CDU - ANSWER- Customer Display Unit

mPOS - ANSWER- Mobile Point of Sale

lobby assistants use this device to improve the customer experience, as

well as make it easier to assist customer and reduce WTIL

SSK - ANSWER- Designed to process up to 80% of transactions

normally handled at the retail counter

WTIL - ANSWER- Wait Time in Line

EMV - ANSWER- Euro pay, Mastercard, Visa

Chip cards

What year was the first postage stamp issued - ANSWER- 1847

Postal Bulletin - ANSWER- the official source of updates to postal

policies and procedures including lost/stolen money order list and the

bad check list.

How often is the postal bulletin issued? - ANSWER- bi-weekly

Media mail may not contain what? - ANSWER- advertising

What value of insurance is included with PMI? - ANSWER- $100 for

Document reconstruction

$200 for Gift/Merchandise

What is the maximum declared value for a 1st class international

package services? - ANSWER- $400