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WALMART ASSESSMENT EXAM QUESTIONS
Actual Qs and Ans Expert-Verified Explanation
This Exam contains:
-Guarantee passing score -6 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: A costumer/member tries to us a coupon that is only good for full-priced items to purchase an item that is on sale. She becomes confused when you explain that she can't use the coupon.
Answer:
Most: Apologies of the confusion and explain that the coupon only applies to full-prices items.Least: Find your supervisor and ask if he can approve the discount.Question 2: You're working closely with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method.
Answer:
Most: Tell him you would like to learn more about his technique. Inform him you have other methods that had worked well in the past.Least: Your coworker's method works just fine; avoid upsetting him and complete the taskusing his method.Question 3: A costumer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the costumer/member wants is sooner.
Answer:
Most: Let her know you have a similar, less expensive phone in stock. Ask if she would like to learn more about it.Least: Apologize and let her know that the store usually has a large stock and will have the phone available again very soon.
Question 4: Your shifts productivity is slow because one person is not pulling his share. The rest of the team is getting upset.
Answer:
Most: Tell the struggling team member to work faster because he is hiking the team back.Least: Recognize that everyone has a bad day once in a while. Focus on your own work, not someone else's.Question 5: Your new team is working hard, but they are all less experienced than you and don't complete their tasks quickly.
Answer:
Most: Remind your coworkers of performance expectations and that they need to be working harder to complete tasks.Least: Give your coworkers more time to figure out how to do the task; they likely just need more practice with what they already learned.Question 6: A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker.
Answer:
Most: Tell him he should be more careful because his work area could have resulted in an
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