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WALMART ASSESSMENT TEST
Actual Qs and Ans Expert-Verified Explanation
This Exam contains:
-Guarantee passing score -5 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: Each shift, you have to complete several task before leaving for the day. It is near the endof your shift and you probably will not have enough time to finish all of your
assignedwork before leaving. The best thing you can do is:
Answer:
Explain the situation to your supervisor and ask for help.Question 2: A customer came to your department with an urgent question. You promised here thatyou would collect information about her question and answer it by noon. It will take you atleast 20 minutes to gather the information needed to provide an answer. It is now 11:50a.m.Your supervisor just scheduled a 30-minute meeting to start at noon This meeting isfor all
employees in your department. You decide to:
Answer:
Ask your supervisor if you can be late for the meeting.Question 3: One of your customers has just said to you, "This service here is horrible." You
should say:
Answer:
"What is it about the service that you have not liked?"
Question 4: Terry, who has been an employee in your department for about six months, can becareless about safety. He hasn't been involved in any serious accidents, but he's had manynear misses. Your supervisor asked you to introduce a new employee, Susan, so thedepartment and to help with her training. Terry overheard and offered to show Susan thesafety procedures. Your supervisor thought that would be a great idea. What should youdo?
Answer:
Tell your supervisor that Terry has had many near misses and not much experience.Question 5: It's been a very busy day, and you have just gotten a customer complaint. This is the thirdtime today that this same customer has complained to an employee about the sameproblem. However, it's the first time that you have spoken with her. You best course
ofaction is to:
Answer:
Apologize to the customer and ask if she would like to speak to a supervisor.
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