WALMART OGP METRICS EXAM QUESTIONS

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WALMART OGP METRICS EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -16 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: Pre Sub definition

Answer:

Percentage of original items that are picked before they are substituted

Question 2: Wait time definition

Answer:

The amount of time it takes to dispense an order from the moment it's checked in to the moment it's dispensed to the customer

Question 3: Pick rate definition

Answer:

How many items that are picked per hour

Question 4: On time delivery definition

Answer:

Percentage of orders that are delivered within an hour time slot by the delivery driver. On time delivery is also affected by how quickly the order is dispensed to the driver.

Question 5: Post Sub goal

Answer:

99%

Question 6: OTP definition

Answer:

Percentage of picks that are picked before their due time

Question 7: Wait time goal

Answer:

Less than 5 minutes

Question 8: FTPR (first time pick rate) goal

Answer:

92%

Question 9: On time delivery goal

Answer:

96%

Question 10: FTPR definition

Answer:

Percentage of ordered items correctly picked the first time they appear in picks (including substitutions)

Question 11: Pre Sub goal

Answer:

95%

Question 12: Post Sub definition

Answer:

Percentage of items that are substituted during pick walks and in exceptions

Question 13: Pick rate goal

Answer:

95

Question 14: CSAT definition

Answer:

Percentage of customer satisfaction gained through surveys

Question 15: CSAT goal

Answer:

95%

Question 16: OTP (on time pick) goal

Answer:

95%