WALMART QUESTIONNAIRE EXAM QUESTIONS

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WALMART QUESTIONNAIRE EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -19 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: One of your customers is irate and has just yelled at you because you were

slow in responding to a request he made. You decide to:

Answer:

Tell him you are sorry and explain the reason for the delay.Question 2: When working with someone in a leadership position to solve a problem, your

preferred approach has been to:

Answer:

Exchange information with him or her to solve the problem together.Question 3: When your opinion about how to solve a problem has differed from your

supervisor's you have typically:

Answer:

Talked through the problem with your supervisor to reach a compromise.Question 4: One of your coworkers frequently complains about problems she's having with a

customer. You decide to:

Answer:

Ask her if she would like to discuss the situation and try to find a solution together.

Question 5: Your most common strategy for handling major disagreements with other people

has been to:

Answer:

Find compromise options that both you and the other person will accept.Question 6: When in situations involving conflict with others, your preferred approach has been

to:

Answer:

Look for points of agreement between yourself and the others.Question 7: When you have had to work with others to make a group decision, you usually:

Answer:

Tried to find one solution which satisfies everyone's expectations.Question 8: an employee in your department has been coming to work 20 minutes late for the past week. The rest of the employees have picked up the slack so far, but everyone is becoming angry. What should you do?

Answer:

Tell the employee that it's unfair to everyone when she comes in late.Question 9: When the due date of a task has been moved up suddenly, you have typically:

Answer:

Done all that you can to deliver quality results before the new deadline.Question 10: It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is

to:

Answer:

Apologize to the customer and ask how you can help fix the problem.Question 11: When you have been in disorganized work situations where the number of people wanting supplies is larger than the amount of supplies available, you have typically:

Answer:

Proposed ways to structure the process of distributing the supplies.

Question 12: A customer came to your department with an urgent question. You promised her that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 am.Your supervisor just scheduled a 30-minute meeting to start at noon. This meeting is for all

employees in your department. You decide to:

Answer:

Ask your supervisor if you can be late for the meeting.Question 13: Terry, who has been an employee in your department for about six months, can be careless about safety. He hasn't been involved in any serious accidents, but he's had many near misses. Your supervisor asked you to introduce a new employee, Susan, to the department and to help with her training. Terry overheard and offered to show Susan the safety procedures.Your supervisor thought that would be a great idea. What should you do?

Answer:

Volunteer to help Terry train Susan on the safety procedures.Question 14: Each shift, you have to complete several tasks before leaving for the day. It is near the end of your shift and you probably will not have enough time to finish all of your assigned

work before leaving. The best thing you can do is:

Answer:

Explain the situation to your supervisor and ask for help.Question 15: How many different employers have you worked full-time for in the last five years?

Answer:

• or 4

Question 16: Supervisors and other employees you have worked with would describe your

self-discipline as:

Answer:

Superior Question 17: When you have finished a tasked or project before its deadline, how often did you spend time rechecking your work before moving on to the next activity?

Answer:

Almost always; you waited to move on until you were sure that the task you just finished had no errors.

Question 18: On average, how many days a week do you leave work early without getting approval?

Answer:

None Question 19: One of your customers has just said to you, "The service here is terrible." You

should say:

Answer:

"What is it about the service that you have not liked?"