WALMART TEST EXAM QUESTIONS

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WALMART TEST EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

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-Guarantee passing score -16 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: You are asked to help a cashier with a customer that wants to pay the club member price, but his membership expired last week. You can make these exceptions, but doing so too many times will decrease the store's profits.Most and least likely doA- Tell the customer that the policy says you must be a member to receive club prices and suggest he renews the membership.B-Talk to the customer, check the customer's membership expiration date, and make the exception if it follows what he says.C-Approve the exception this one time since the customer looks reliableto you, and you're allowed to make the exception.D-Recommend an alternative product to the customer that answers his needs.

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Most - BLeast- C Question 2: A- You need to complete the end of the month reports that are due tomorrow.B-One of your most productive team members is acting differently than usual, taking longer breaks, and exhibiting a low productivity level.C-You notice the warehouse lacks some popular items that are frequently purchased by customers.D-You see an employee that acts in a way that can cause injury to him or others.Rank most to least important

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Most D, A, C, B least

Question 3: For the last few weeks, you have noticed that some employees spend too much time in the office, postpone tasks, and take longer lunch breaks. This affects the department's performance and might be caused by low morale.A- Meet with each of your associates and bring up the morale problem. Ask them how they feel working in the department, and consult with them regarding how they think the morale problem should be handled. Make them feel heard.B-Consult with your manager or other senior managers in the company. Ask them what they would do if they were you.C-Create a plan for increasing the team's morale. Set goals and deadlines, and understand that the situation cannot be fixed all at once.D-Gather your employees, present them with their performance this month compared to last month, and ask them to suggest ways to increase performance levels.

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Most- ALeast-B Question 4: Your team's performance has become very poor lately. You think that the main reason for this is a decrease in the team's morale.A-Work to raise your team's morale back.Don't try to reach your goal too fast.B-During the next team meeting, let them know that it's their responsibility to keep their morale high and think of how to do this.C-Talk to each of your associates and think of a good way to raise the team's morale.D-Talk to other friends who are managers and high performers.Consult with them and try to find good ideas on how to keep a team's morale high.

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Most- CLeast-B Question 5: Some employees disagree on the way that the tasks are divided. They are arguing about who is to clean and organize the shelves by the end of the day.A- Schedule a meeting with your associates. Think together of a good solution for all and appoint one of your associates to carry out this solution.B-To better know your team members, look closer and listen to their arguments. Understand each sides' opinions.C-Dictate to your team what they should do according to your opinion.Appoint one of your associates to be in charge.D-Realize that sometimes there arearguments between workers. Let them solve the argument by themselves.

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Most-ALeast- D Question 6: Hannah, one of your best employees, has arrived late to work over the last two weeks. You also notice that she eats lunch alone and is not very talkative. Her performance is also decreasing.A-Talk to all employees about teamwork and remind them that they are very welcome to talk to you, and you will try to help if they have any personal issues.B-Talk to Hannah about the decrease in her performance, and give her time to bring her performance back to what it was.C-Talk to Hannah's associates in the store, and try to understand from them what she is going through.D-Talk to Hannah. Tell her that her performance is decreasing and that you notice she is distracted lately. Ask if there is anything you can do to help.

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Most -DLeast-C Question 7: One of your associates acts indifferently to customers. Although you have explained the importance of customer service a couple of times, you see no improvement in his approach.A-During your next meeting with the department's associates, dedicate a few minutes to talk about customer service and its importance.B-Explain to him why being service-oriented is one of the essential things you demand from your associates and suggest that he join an apprentice program to have a senior employee help him improve personally.C-Ask one of your most appreciated associates to explain to him the importance of customer service. Maybe if someone else tells him that, he will understand.D-Talk to him privately and show interest in how he feels about his responsibilities at work. Try to understand why he continues to be indifferent, and explain to him the significance of being service-oriented.

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Most-BLeast-C Question 8: You notice that your best employee's performance has critically decreased, and she seems very tired and upset. You ask her if something is wrong, but she says that everything is okay.A- Talk to the employee regarding her recent decreased performance and ask her what you can do to help.B-Let her know that her sales number is decreasing and that everyone should increase their performance.C-Try asking the employee who usually works close to her if she notices something is wrong lately.D-Tell her that if things do not return to how they were, you will have to provide her with an improvementplan.

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Most- ALeast- D Question 9: It's the end of the year, and you evaluate your employees' sales performance for the year. Most employees performed great, but a few presented poor-performanceA- Do some behind-the-scene work. Talk to some of the well-performing employees, understand if they recognize the poor-performing employees, and ask how they should improve.B-Gather all of your employees and present them with all of the average sales performances. Encourage them, and say that they did well and you expect them to maintain this level and even increase it.C-Try to encourage the poor-performing employees by showing them their performance compared to the average performance of other department employeesD- Be honest with the poor-performing employees. Tell them that you expect them to improve in the next year because you believe they can perform better, and encourage them to ask for your assistance if they need to.

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Most- DLeast-A

Question 10: One of your collaborators appears to be repeatedly late for work. You've recently specified this to him, and he says that he will be on time more. Talking with him is now tense and uncomfortable.A-Warn him that his acts need to improve quickly; otherwise, you will have to take action regarding this.B-Have a frank talk with this associate and tell him that aside from respecting his part of the team, he should not be late for work as it affects the whole team.C-Keep tracking him. If things don't get better, talk to your manager for advice regarding this kind of behavior.D-Have an ongoing talk with this associate. Discuss his showing up to work late. Try to understand the reason that he shows up late for work.

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Most- BLeast-C Question 11: A customer asks to receive a discount on a high-cost purchase of $780. The store's rules permit you to give up to 10% discounts for more than $800 in purchases, but you can make some exceptions. You already gave an 8% discount yesterday, and too many discounts may harm the store's profits.A-Suggest that if the customer purchases another item for $20, you will offer him a 5% discount (=$40).B-Apologize, and explain that the policy sets limits for discounts, and you cannot help.C-Try to understand the reason why the customer asks for the discount. If it is because of social-economic reasons, give him the discountD-Explain to the customer the store's rule, but approve a 3% discount for his purchase.

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Most-ALeast-C Question 12: A- Although you have informed the team of some policy changes, many associates are not following this new policy.B- A customer\member accidentally dropped a set of 4 glass cups in your department. They smashed on the floor, where there were many people.C- One of your best employees told you that she has financial issues and asks for a raise in her salary.D- You hear one of your employees giving incorrect information to another employee regarding a safety procedure.Rank most to least important

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Most B, D, A, C Least Question 13: One of your associates seems to be taking longer lunch breaks recently, which causes unorganized aisles. You have talked to him about this several times, but he continues with what he's doing.A-Take a few more days to examine the situation. It might be something temporary. If nothing changes, consult with your colleagues about the possible ways to handle the situation.B-Talk to your associate and explain to him that you have had enough. If he doesn't shorten his lunch breaks, you will have to reconsider his job.C-Have an honest conversation with your associate. Explain that his longer lunch breaks affect the whole team, ask how he feels about his job and responsibilities and whether you can help with anything.D-Have an informal talk with your associate. Ask him about his workload, and try to understand why he takes longer lunch breaks,