WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE

WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE
Question 1: Which of the following shows the list of
components that must be removed before servicing the LCD
panel?
CORRECT ANSWER: Hardware Maintenance Manual (HMM)
Question 2: The sudden flow of static charge from an object
with a higher charge to an object with a lower charge. What is
electrostatic discharge?
CORRECT ANSWER: Electrostatic discharge
Question 3: One key aspect of exceptional customer service is
______________.
CORRECT ANSWER: Involving the customer in the solution
process
Question 4: A technician is about to open a desktop PC to
replace a video card. He shuts down the computer, opens it,
grounds himself with the ESD wrist strap, and begins to open
the case. Which step did the technician forget to do?
CORRECT ANSWER: Disconnect the power cable

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