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In the event you need to use a paper Scope of Appointment (SOA) form, it must be completed____ hosting the sales presentation. - ✔✔Prior to Agents can use the Materials Portal to order sales materials and track shipment - ✔✔True Agents may be terminated for cause if they fail to comply with a compliance investigation, encourage others to avoid the compliance interview process or fail to provide truthful or complete information - ✔✔True If a paper Scope of Appointment (SOA) form was used to capture SOA, and your appointment turns into an application for enrollment, which mandatory action is true? - ✔✔Fax it into WellCare along with the paper application. A call to the Application Verification Line (VAL) is required for whihc type of application - ✔✔Agent-Assisted Online Enrollment Application Tool Which of the following are agents permitted to do when using the Personal URL (PURL) - ✔✔None of these What is the application tracker in Agent Connect used for? - ✔✔Tracking submitted applications A scope of Appointment (SOA) is required if benefits are going to be discussed prior to a beneficiary enrolling on their own via your Personalized URL (PURL) - ✔✔True WellCare accepts Scopes of Appointment (SOA) in which of the following methods? - ✔✔Mobile App Telephonic (AVL) Paper Which of the following takes place when using the personalized application page while faxing paper applications? (Select all that apply) - ✔✔- The bar code is linked with your agent ID and certification status. - The personalized application page must be the final page of every fazed application submission. - An auto-generated email will be sent within five minutes of the completed fax transmission. - The bar code on the the page will be scanned as the application connects with WellCare systems. AHIP satisfies CMS requirements for which of the following? (select all that apply) - ✔✔Compliance Fraud Waste & Abuse Applications can be tracked from start to finish within your Agent Connect portal. - ✔✔True Inquiries are not grievances because they do not express dissatisfaction. - ✔✔True The Mobile Scope of Appointment (SOA) & Enrollment platform enables agents to capture/store SOA and complete/submit an enrollment application. - ✔✔True Which of the following are examples of potential disciplinary actions that could be issues against an agent? ( Select all that apply) - ✔✔Verbal coaching Monitoring action plan Termination not for cause Written warning One way for you, an agent, to help WellCare with maintaining a high Star Rating is to encourage your members to complete the HRA in a timely fashion - ✔✔True You may advertise using the WellCare name and/or logo without prior approval from WellCare - ✔✔False The Personalized URL (PURL) can be used to enroll beneficiaires into a WellCare plan when you are in the home - ✔✔False Which of the following is/are the benefits of the Appointment Verification Line (AVL) via a phone call with the beneficiary? (Select all that apply) - ✔✔AVL telephonically records SOA via a phone call with the beneficiary Records and saves the Scope of Appointment (SOA) per CMS regulations via a live agent speaking with the beneficiary Provides an Appointment ID to use for an agent-assisted online application An agent may use the Personalized URL (PURL) to compliantly submit an enrollment application on behalf of their beneficiary. - ✔✔False Per CMS guidelines, you can take a 2020 application beginning October 1, 2019 but the application cannot be submitted until October 15, 2019 - ✔✔False The True Out-of-Pocket (TrOOP) for 2020 will be: - ✔✔$6,350
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