WGU C215 OPERATIONS MANAGEMENT EXAM STUDY QUESTIONS WITH VERIFIED ANSWERS GUARANTEED PASS | RATED A+

WGU C215 OPERATIONS MANAGEMENT EXAM STUDY QUESTIONS WITH VERIFIED ANSWERS GUARANTEED PASS | RATED A+

Enterprise Resource Planning (ERP) - Answer>>> Large software programs used for planning
and coordinating all resources throughout the entire enterprise.
Activity-on-node - Answer>>> network diagramming notation that places activities in the nodes
and arrows to signify precedence relationships
Break-even analysis - Answer>>> A technique used to compute the amount of goods a company
would need to sell to cover its costs
Statistical Process Control (SPC) - Answer>>> A statistical tool that involves inspecting a
random sample of the output from a process and deciding whether the process is producing
products with characteristics that fall within a predetermined range.
computer-aided design (CAD) - Answer>>> A system that uses computer graphics to design new
products.
Intermittent operations - Answer>>> processes used to produce a variety of products with
different processing requirements in lower volumes
beta probability distribution - Answer>>> typically represents project activities
Pareto's law - Answer>>> implies that about 20 percent of the inventory items will account for
about 80 percent of the inventory value
Hybrid aggregate plan - Answer>>> a planning approach that uses a combination of level and
chase approaches while developing the aggregate plan
percentage of Dollar Volume Shipped on Schedule - Answer>>> A customer service measure
appropriate when customer orders vary in value
Percentage of Line Items Shipped on Schedule - Answer>>> A customer service measure
appropriate when customer orders vary in number of line items ordered
Percentage of Orders Shipped on Schedule - Answer>>> a customer service measure appropriate
for use when orders have similar value
Crashing - Answer>>> Reducing the completion time of the project
Critical chain approach - Answer>>> Focus on the final due date that is based on the theory of
constraints
Critical path - Answer>>> The longest sequential path through the network diagram
Critical path method (CPM) - Answer>>> Network planning technique, with deterministic times,
used to determine a project's planned completion date and identify the project's critical path.
Deterministic - Answer>>> Assumption that the activity duration is known with certainty
Most likely time - Answer>>> The normal time that the activity is expected to take
Optimistic time - Answer>>> the shortest time period in which the activity can be completed
Pessimistic time - Answer>>> The longest time period in which the activity will be completed
Plan-do-study-act (PDSA) cycle - Answer>>> A diagram that describes the activities that need
to be performed to incorporate continuous improvement into the operation
Prevention Costs - Answer>>> Costs incurred in the process of preventing poor quality from
occuring
Psychological criteria - Answer>>> A way of defining quality that focuses on judgmental
evaluations of what constitutes product or service excellence
Quality at the source - Answer>>> The belief that it is best to uncover the source of quality
problems and eliminate it
quality circles - Answer>>> A team of volunteer production employees and their supervisors
who meet regularly to solve quality problems
Quality Function Deployment (QFD) - Answer>>> A tool used to translate the preferences of the
customer into specific technical requirements
Reliability - Answer>>> The probability that a product, service, or part will perform as intended
Robust design - Answer>>> A design that results in a product that can perform over a wide
range of conditions
scatter diagram - Answer>>> Graphs that show how two variables are related to each other
Support services - Answer>>> Quality defined in terms of the support provided after the product
or service is purchased
Taguchi loss function - Answer>>> Costs of quality increase as a quadratic function as
conformance values move away from the target
Total quality management (TQM) - Answer>>> The meaning of quality as defined by the
customer
Value for price paid - Answer>>> Quality defined in terms of product or service usefulness for
the price paid
Acceptable Quality Level (AQL) - Answer>>> The small percentage of defects that consumers
are willing to accept.
Acceptance Sampling - Answer>>> The process of randomly inspecting a sample of goods and
deciding whether to accept the entire lot based on the results.
assignable causes of variation - Answer>>> Causes that can be identified and eliminated.
Attributes - Answer>>> A product characteristic that has a discrete value and can be counted.
Average outgoing quality (AOQ) - Answer>>> The expected proportion of defective items that
will be passed to the customer under the sampling plan 

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