WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide with Complete Solutions

WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide with Complete Solutions
Question : Which definition used for quality evaluates how
well a product performs its intended function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
Correct answer: b. Fitness for use
Question : Which total quality management (TQM) process
was developed to stress management's responsibility for
quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
Correct answer: c. 14 points for quality improvement

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