WGU C215 Operations Management PVDC Final Exam Questions and Answers

WGU C215 Operations Management PVDC Final Exam Questions and Answers

WGU C215 Operations Management

PVDC Final Exam Questions and

Answers

Which definition is used for quality, evaluates how well a product performs its intended function?

✔✔Fitness for use

14 points for quality improvement ✔✔Which total quality management (TQM) process was

developed to stress management's responsibility for quality?

ISO 9000 ✔✔Set of international standards on quality management and quality assurance, critical

to international business

-TQM process consists of 13 published standards and guidelines

-Like when joint commission shows up at the hospitals

Checklist ✔✔A list of common defects and the number of observed occurrences of these defects.

scatter diagram ✔✔a plot of two variables showing whether they are related

Control Chart ✔✔A graph that shows whether a sample of data falls within the common or normal

range of variation.

mean ✔✔A statistical measure of central tendency, or average, based on dividing a total by the

number of individual cases.

assignable causes of variation ✔✔-Causes can be identified and eliminated

-e.g. poor employee training, worn tool, machine needing repair

common causes or random ✔✔Stuff you cannot identify

-Random causes that we cannot identify, unavoidable

Cpk measures ✔✔How close one is to a target and how consistent one is with the average

performance.

-How closely it measures

Six Sigma ✔✔Technical tolls and people involvement

The empirical rule, 3 standard deviations. This is 3 sigma's.

6 sigmas and you are almost at

DMAIC

DMAIC (Define, Measure, Analyze, Improve, Control) ✔✔a six sigma process that outlines the

steps that should be followed to improve an existing business process

define stage ✔✔includes the voice of the customer and value stream

Job Design ✔✔It does not have anything to do with people.

-The process by which managers decide how to divide tasks into specific jobs

waiting time ✔✔-Screen patients and fast track those with minor ailments

-amount of time a process has been waiting in the ready queue

Service location decisions ✔✔-proximity to customers

-Quality of life issues

proximity to customers ✔✔-key factor of a location analysis for a service company

-if you need to have a car repaired, you wont drive too far.

Capacity Planning ✔✔Hospital- Capacity is beds and output is the patients. If you have 1 pt for 2

days and one for 3 days. The output is how many patients and not how many beds we have.

capacity utilization ✔✔are you using more workers and what are your resources? Measures how

much of the available capacity is ly being used. Measures effectiveness.

Capacity Focus ✔✔facilities that are small, specialized, and focused on a narrow set of objectives.

effective capacity ✔✔

capacity measurement at the best operating level ✔✔when the average unit cost is minimized

center of gravity approach ✔✔an approach for locating a single facility that minimizes the distance

to existing facilities.

-use the breakeven analysis -how many units needed to manufacture to breakeven.

break-even analysis ✔✔the process of determining the number of units a firm must sell to cover

all costs. Considers fixed costs, variable costs.eg Fed EX is in Tennessee so it will be in the middle

repetitive process ✔✔classic assembly line. A line process, a continuous process.

Project Process ✔✔make a one-at-a-time product exactly to customer specifications, expensive.

Like an automobile collision shop that does body and engine repair as well as custom vehicle paint

job.

Batch Process ✔✔a process in which goods or services are produced in groups (batches) and not

in a continuous stream eg. auto shop offers body repair, engine repair, and custom vehicle paint

options