WGU C215 Pre-assessment PVDC (Verified) 100% Correct!!

WGU C215 Pre-assessment PVDC (Verified) 100% Correct!!
Which definition used for quality evaluates how well a product performs its intended
function? - Answer Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines? - Answer ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue? - Answer Checklist
Which quality control tool should be used to monitor the current status or end result
of a process? - Answer Control chart
Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process? - Answer Enhance competition;
understand consumer preferences; maintain communication with operations
What is the common them in total quality management (TQM) across all functions in
an organization? - Answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - Answer
Mean
What do assignable causes of variation indicate? - Answer Out-of-control signals
were found in the process
Which continuous improvement method does Cpk measure? - Answer How close
one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answer Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - Answer Screen patients and fast-track those
with minor ailments
Which two factors affect a service location decision? - Answer Proximity to
customers
Quality-of-life issues
WGU C215 Pre-assessment
PVDC(Verified)100% Correct!!
What is a key factor of a location analysis for a service company? - Answer Proximity
to customers
What helps an organization identify and plan the actions necessary to meet current
and future customer demands? - Answer Capacity planning
Which capacity planning measurement tells how much capacity a company is using?
- Answer Capacity utilization
Which two statements are true about effective capacity? - Answer An effective
capacity is lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
When is capacity measurement at the best operating level? - Answer When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting
a location analysis? - Answer Proximity to sources of supply
Site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - Answer Proximity to customers
A manufacturing company decides to open a new distribution center location in order
to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - Answer By using the center-of-gravity
approach
Which two types of operations include repetitive processes? - Answer Line process
Continuous process
A comprehensive automobile collision shop offers body and engine repair as well as
custom vehicle paint options.
Which two operational processes would suit this shop? - Answer Project process
Batch process

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