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Total Quality Management
(TQM) Philosophy Correct Answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier
quality
Process Capability Index
(Cpk) Correct Answer Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma Correct Answer A
disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity Correct
Answer The theoretical maximum output of a system in a given period under ideal
conditions.
Location Analysis Correct
Answer proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for
determining location decisions.
Line Processes Correct
Answer A type of process used to produce a large volume of a standardized
product.
â– Limited customization and
high volume
Batch Processes Correct
Answer A type of process used to produce a small number of products in groups
or batches based on customer orders or specifications.
â– High customization
moderate volume
Project Processes Correct
Answer A type of process used to make a one-at-a-time product exactly to
customer specifications.
â– Most custom and lowest
volume
Continuous Processes
Correct Answer A type of process that operates continually to produce a high
volume of a fully standardized product.
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