WGU C429 HCM 3210 Healthcare Operations Management FA PRE-TEST GUIDE 2026/2027

WGU C429 HCM 3210 Healthcare Operations Management FA PRE-TEST GUIDE 2026/2027

1. Multiple Choice: What is the primary goal of healthcare
operations management?
 a) Ensuring financial profitability
 b) Enhancing patient satisfaction
 c) Improving quality of care
 d) Increasing the speed of service
 Answer: c) Improving quality of care
 Rationale: The primary goal is to improve the quality of care,
which directly impacts patient outcomes and satisfaction.
2. Fill-in-the-Blank: The ________ model is a strategic tool used in
healthcare operations to analyze the competitive environment.
 Answer: Porter's Five Forces
 Rationale: Porter's Five Forces model helps organizations
understand the factors affecting their competitive environment,
which is crucial for strategic planning.
3. True/False: Lean management principles originated from the
manufacturing industry and are not applicable to healthcare
settings.
 Answer: False