WGU C464 Questions And Answers
What are the four challenges of communication? - ANS-Effective communication requires high
intellectual abilities, not everyone values communication, over rely on media, hard time understanding
diffrent cultures
Parts of the Linear Model of Communication? - ANS-Sender, encoding, Decoding, message, receiver
Five phases of the linear model of communication? - ANS-Deciding, encoding, transmitting, perceiving,
Decoding and assigning meaning to the message
Parts of the transactional model? - ANS-Sender, encoding, deciding, message, channel, receiver
Three elements of communication? - ANS-Deciding: what is appropriate
Build and develop skills: helps decide how to send a message
Motivated: must be willing to communicate
What are the three steps to the perception process? - ANS-Selection, organization, interpretation
4 types of selection - ANS-Selective exposure: people that attain information that goes with preexisting
beliefs
Seduction attention: focus on what is interesting to us and ignore other
Selecting and filtering messages: applying own unique experience
Selective recall: remember things interesting to us
4 ways we organize information? - ANS-Distinguishing between figure and ground
Closure
Proximity
Similarity
self-esteem - ANS-how you feel about yourself
self-concept - ANS-our understanding and evaluation of who we are
What is attribution error? - ANS-Interpreting other actions or behaviors incorrectly
What are two types of attribution errors? - ANS-Fundamental attribution error: letting something
positive or negative about some overshadow who they are
Self-serving bias
What are the four steps to effective self-presentation/ impression management? - ANS-Set a goal
Create strategy
Execute strategy
Modify negative perception
What are four ways we can define culture according to Taylor? - ANS-Values and beliefs
Lifestyle things they buy
Rules followed
What is a co-culture? - ANS-a culture that exists within a larger cultural context
Individualism vs. Collectivism - ANS-Individualism: Independent and assertive
Collectivism: someone who works well in a group
High Context vs. Low Context - ANS-High context uses non-verbal communication
Low context uses clear communication
High power distance vs. low power distance - ANS-High power distance values social rank
Low power distance values equality
Masculinity a s femininity - ANS-Masculinity: strong, forceful
Femininity: nurturing, caring
polychronism vs. monochronism - ANS-Monochronism: do one thing at a time, strict schedule
Polychronism: likes to multitask, doesn't have to be on time
5 skills for demonstrating intercultural competence? - ANS-1. Prepare for intercultural situations
2. Adapt to norms of host culture
3. Everyone is influenced by cultures and co-cultures
4. Be more tolerant
5. Use generalization with caution
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