WGU C721 MGMT 4400 Change Management Comprehensive FA Review Qns & Ans 2026

WGU C721 MGMT 4400 Change Management Comprehensive FA Review (Qns & Ans) 2026
1. Which of the following is a key benefit of implementing
change management in an organization?
 - A. Increased employee turnover
 - B. Enhanced organizational agility
 - C. Reduced communication
 - D. Simplified decision-making process
 - ANS: B. Enhanced organizational agility
 - Rationale: Change management helps organizations adapt
quickly to market changes and internal shifts, improving overall
agility.
2. In the context of change management, what is the primary
purpose of a change agent?
 - A. To resist change
 - B. To facilitate and support change initiatives
 - C. To increase the complexity of change processes
 - D. To reduce the workload of managers
 - ANS: B. To facilitate and support change initiatives
 - Rationale: Change agents play a crucial role in guiding and
supporting the organization through the change process.
3. Which of the following models is commonly used in change
management to understand and manage change?
 - A. Maslow's Hierarchy of Needs
 - B. Kotter's 8-Step Change Model
 - C. Herzberg's Two-Factor Theory
 - D. McGregor's Theory X and Theory Y
 - ANS: B. Kotter's 8-Step Change Model