WGU C721 MGMT 4400 Change Management Final Assessment (Qns & Ans) 2026

WGU C721 MGMT 4400 Change Management Final Assessment (Qns & Ans) 2026

1. Which of the following best describes the concept of
"organizational change"?
 - A) The process of maintaining the status quo
 - B) The process of implementing new strategies, structures, and
processes within an organization
 - C) The process of downsizing the workforce
 - D) The process of increasing employee turnover
 - ANS: B
 - Rationale: Organizational change involves implementing
new strategies, structures, and processes to improve
organizational effectiveness and adapt to external and internal
pressures.
2. What is the primary focus of Lewin's Change Management
Model?
 - A) Identifying and eliminating resistance to change
 - B) Analyzing the financial impact of change
 - C) Managing the emotional responses of employees
 - D) Unfreezing, changing, and refreezing behaviors
 - ANS: D
 - Rationale: Lewin's Change Management Model emphasizes
the importance of unfreezing current behaviors, making changes,
and refreezing new behaviors to ensure lasting change.
3. Which of the following is NOT a stage in Kotter's 8-Step
Change Model?
 - A) Creating a sense of urgency
 - B) Forming a powerful coalition
 - C) Implementing a new organizational structure

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