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1. What is the primary goal of continuous quality improvement (CQI) in
healthcare?
A. Cost reduction
B. Patient
C. Process standardization
D. Outcome enhancement
Answer: D. Outcome enhancement
Rationale: The primary goal of CQI is to improve health outcomes by
identifying and addressing systemic issues in healthcare processes.
2. Which of the following is a key principle of Total Quality Management
(TQM) in healthcare?
A. Focus on the individual
B. Emphasis on short-term gains
C. Employee involvement
D. Centralized decision-making
Answer: C. Employee involvement
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