1, 2, 3, 4, 5, 7, 8, 9, 10, 11, 12, 13, 15,

© 2020 John Wiley & Sons, Inc. All rights reserved. TB 1-1

Chapter 1: Introduction to Operations Management

LO Section Subsection Question # What Is Operations Management?

1, 2, 3, 4, 5, 7, 8, 9, 10, 11, 12, 13, 15,

16, 17, 18, 73, 75, 81, 82, 83, 84, 85,

86, 87, 114, 115, 116, 117, 118, 119,

130, Differences between Manufacturing and Service Organizations

14, 21, 22, 23, 24, 74, 88, 89, 120,

132, 133, 134, 135, 136, 138,

Operations Management Decisions 25, 26, 27, 76, 121, 122, 124, Historical Development 19, 20 Why OM? 28, 29, 94, 139 Historical Milestones 28, 29, 94, 139, The Industrial Revolution 30, 31, 32, 33, 90, 91 Scientific Management

34, 35, 36, 37, 38, 39, 40, 41, 69, 92,

93, 95, 123, 125

The Human Relations Movement

42, 43, 44, 46, 47, 48, 71, 96, 98, 100,

101 Management Science 45, 49, 50, 97, 103, The Computer Age 104, 126 Just-in-Time 51, 52, 53 Total Quality Management 54, 55, 57

Business Process Reengineering 6, 127, 141 Flexibility 77, 106 Time-Based Competition 58, 107 Supply Chain Management 56, 105, 128 Global Marketplace 60, 63

Sustainability and Green Operations 59, 99, 129 Electronic Commerce 61, 62, 64, 108

Outsourcing and Flattening of the World 102 Big Data Analytics 109

(Operations Management An Integrated Approach 7e Reid, Sanders) (Test Bank Latest Edition 2023-24, Grade A+, 100% Verified) 1 / 4

Reid & Sanders / Operations Management, 7th edition Test Bank © 2020 John Wiley & Sons, Inc.All rights reserved. TB 1-2 Today's OM Environment 65, 66, 70, 78, 131, 140 Operations Management in Practice 67, 68, 110 OM across the Organization 72, 79, 80, 111, 112, 113, 137 2 / 4

Reid & Sanders / Operations Management, 7th edition Test Bank © 2020 John Wiley & Sons, Inc. All rights reserved. TB 1-3

Multiple Choice

• Every business is managed through what three major functions?
• accounting, finance, and marketing
• engineering, finance, and operations management
• accounting, purchasing, and human resources
• accounting, engineering, and marketing
• finance, marketing, and operations management

Ans: e

Solution: Every business is managed through three major functions: finance, marketing, and operations management.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a

Level: Easy

Bloom’s: Knowledge

Learning Objective 1: Define operations management.

AACSB: Knowledge

Time on Task: 1 min

• Which business function is responsible for managing cash flow, current assets, and capital

investments?

• accounting
• finance
• marketing
• operations management
• purchasing

Ans: b

Solution: Finance is the function responsible for managing cash flow, current assets, and capital investments.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a

Level: Easy

Bloom’s: Knowledge

Learning Objective 1: Define operations management.

AACSB: Knowledge

Time on Task: 1 min

• / 4

Reid & Sanders / Operations Management, 7th edition Test Bank © 2020 John Wiley & Sons, Inc. All rights reserved. TB 1-4

• The finance function is responsible for
• sales, generating customer demand, and understanding customer wants and needs.
• planning and coordinating all the resources needed to design, produce, and deliver the

merchandise to its various retail locations.

• planning, coordinating, and controlling the resources needed to produce a company’s products

and services.

• managing cash flow, current assets, and capital investments.
• efficiency and costs.

Ans: d

Solution: The financial function is responsible for managing cash flow, current assets, and capital investments.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a

Level: Easy

Bloom’s: Knowledge

Learning Objective 1: Define operations management.

AACSB: Knowledge

Time on Task: 1 min

• Which business function is responsible for sales, generating customer demand, and

understanding customer wants and needs?

• finance
• human resources
• marketing
• operations management
• purchasing

Ans: c

Solution: Marketing is responsible for sales, generating customer demand, and understanding customer wants and needs.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a

Level: Easy

Bloom’s: Knowledge

Learning Objective 1: Define operations management.

AACSB: Knowledge

Time on Task: 1 min

• / 4