1. Human relations is the study of only positive relationships among individuals.

TRUE/FALSE

• Human relations is the study of only positive relationships among individuals.

ANS: F PTS: 1

• Organizations are not concerned with human relations because it does not affect the success of the

organization.

ANS: F PTS: 1

• Most individuals are fired because they cannot get along with others or they have poor work

habits.

ANS: T PTS: 1

• Although you might change careers several times in your lifetime, human relations skills will

always be necessary in each career.

ANS: T PTS: 1

• The behavioral school of management focused on efficiency.

ANS: F PTS: 1

• The Hawthorne effect is the idea that technical or physical aspects of the job are more important to

productivity than the human element.

ANS: F PTS: 1

• The Partnership for 21st Century Skills concluded that we are in a service economy driven by

information, knowledge, and innovation.

ANS: T PTS: 1

• Organizational mergers and technology changes don't usually affect employees.

ANS: F PTS: 1

• Unexpected disasters such as fires or floods can affect businesses.

ANS: T PTS: 1

• The average worker has few responsibilities in the 21st century organization.

ANS: F PTS: 1

• Effective human relations is a combination of knowledge, experience, skills, and attributes.

ANS: T PTS: 1

Chapter 1 (Human Relations 4e Marie Dalton, Dawn Hoyle, Marie Watts) (Test Bank all Chapters) 1 / 4

• The "human relations and organizational productivity system" has nothing to do with how

individuals and groups interact.

ANS: F PTS: 1

• To be a valued member in an organization, you need a mix of technical skills, administrative skills,

and people skills.

ANS: T PTS: 1

• Frederick W. Taylor is known as the "Father of Scientific Management."

ANS: T PTS: 1

• Taylor believed that tasks could be scientifically analyzed and structured so that they could be

performed more efficiently.

ANS: T PTS: 1

• The Gilbreths were instrumental in developing motion studies, which eliminated unnecessary

steps.

ANS: T PTS: 1

• Taylor was instrumental in shifting the emphasis from viewing the work itself to viewing

management of the organization as a whole.

ANS: F PTS: 1

• The Hawthorne Studies found that productivity increased because workers were receiving attention

and felt that someone cared about them.

ANS: T PTS: 1

• The techniques developed in the classical school of management are the only techniques in use

today.

ANS: F PTS: 1

• Building your human relations skills starts with getting others to behave.

ANS: F PTS: 1

• The idea that the human element is more important to productivity than the technical or physical

aspects of the job is known as the Taylor Effect.

ANS: F PTS: 1

• Among the learning and innovation skills are creativity, problem solving, and collaboration.

ANS: T PTS: 1

• The economic environment has no effect on a business. 2 / 4

ANS: F PTS: 1

• Among life and career skills are adaptability, initiative, cross-cultural skills, and accountability.

ANS: T PTS: 1

• Employees must remain flexible in today's corporations.

ANS: T PTS: 1

MULTIPLE CHOICE

• One negative consequence of telecommuting and virtual offices may be
• Longer workweeks
• Isolation from other workers
• Working from a home office

ANS: B PTS: 1

• Changes in a company caused by the importation of less expensive goods from China would be
• Unexpected disasters environment
• Corporate mergers and sales environment
• The global economy environment

ANS: C PTS: 1

• External forces can impact
• Organizations
• Individuals
• Both answers are correct

ANS: C PTS: 1

• Being a good team member is important because
• You can slack off and no one will notice
• The ensuing conflict can be fun
• It is key to accomplishing group goals

ANS: B PTS: 1

• Employees have the responsibility to
• Perform their jobs well
• Be flexible
• Both answers are correct

ANS: C PTS: 1

• Human relations skills are needed
• In the human resource department only
• In the human resource and accounting departments
• In the accounting department only

ANS: B PTS: 1

• / 4

• Effective interpersonal skills
• Are something you're born with rather than learn
• Can be learned
• Aren't worth concern

ANS: B PTS: 1

• The school of management that solved all managerial problems is the
• Classical
• Behavioral
• Neither answer is correct

ANS: C PTS: 1

• Persons associated with the classical school of management are
• Frederick Taylor and Frank & Lillian Gilbreth
• Henry Fayol
• Both answers are correct

ANS: C PTS: 1

• We are currently in the
• Industrial Age
• Iron Age
• Information and Creative Age

ANS: C PTS: 1

• The effects on a pesticide company of a regulation limiting the sale of a certain pesticide would be

caused by

• The legal-political environment
• The socio-cultural environment
• Changing technology

ANS: A PTS: 1

• Characteristics of 21st century organizations are
• Speed, turn-around time, and certainty
• Agility, geographical diversity, and learning
• Virtual corporations, similar capabilities, and speed

ANS: B PTS: 1

• Mayo concluded that
• People don't change if they receive attention
• Informal workgroups can be very powerful within an organization
• Managers can always control motivation

ANS: B PTS: 1

• The "father of human relations" is
• Elton Mayo
• Frederick Taylor
• Henri Fayol

ANS: A PTS: 1

• / 4