1. The phrase allocation of resources is used to describe how an

Chapter 1

• The phrase allocation of resources is used to describe how an

organization plans to spend its money as well as how it will focus the efforts of its employees and use its other resources.*a. True

• False
• An important part of strateg ic planning is the development of

relationships with stakeholders.*a. True

• False
• Healthcare organizations do not use CQI to measure their

performance.

• True

*b. False

• The participation of the board of directors in the strategic

planning process helps build consensus among senior leadership and staff about the organization’s future direction.*a. True

• False
• Nurse staffing models take which of the following into account?
• Number of patients on the unit
• How sick each patient is
• What kind of technology and other aids are available to help

nurses perform their work

• Nurses’ and other caregivers’ level of training

*e. All of the above

• In healthcare, an organization’s mission is partially determined by

ownership status.*a. True

• False
• An empowering organizational culture is associated with which of the

following?

• Improved team morale
• Enhanced healthcare quality

Essentials of Strategic Planning in Healthcare, 2nd Edition By Jeffrey Harrison (Official Complete Test Bank) 1 / 3

• Higher levels of patient satisfaction
• Answers A and B only

*e. Answers A, B, and C

• In a culture that embraces servant leadership, relationships are

based on communication and listening.

*a. True

• False

• Research shows that the consolidation and integration of healthcare

organizations’ services are not improv ing efficiency and quality.

• True

*b. False

• Effective leadership and strategic planning can significantly

enhance the quality of patient care.

*a. True

• False
• / 3

Chapter 2

• As the complex healthcare industry experiences radical reform, its

leaders will need to possess transformational leadership skills rather than relying only on traditional problem solving.

*a. True

• False

• Transactional leadership is sometimes called managerial leadership

because it is focused on enforcing policy, not necessarily changing the future.

*a. True

• False

• Which of the following personality characteristics best describes a

transformational leader?

• Able to communicate the mission and vision of the organization
• Willing to examine new perspectives
• Able to creatively solve problems
• Able to develop and mentor employees

*e. All of the above

• Transformational leaders have a need for relationships, a strong

moral conviction, and elevated energy levels, and they are directed toward goal attainment.

*a. True

• False

• Transformational leaders do not draw on the expertise of their staff

to maximize the success of the strategic planning process an d chart the organization’s course through difficult periods.

• True

*b. False

• Transformational leaders are able to manage a team by striking a

balance between leading the team themselves and transforming their followers into leaders.

*a. True

• False

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