1. The quality of ones work is related to ones ability to cope with

Chapter 1

• The quality of one's work is related to one's ability to cope with

family problems.

*a. True

• False

• Mergers and downsizing have increased the value of having good

interpersonal skills.

*a. True

• False

• Individuals who are l aid off during a round of downsizing are very

unlikely to pursue nonstandard job opportunities.

• True

*b. False

• Employees rather than organizations benefit from a commitment to

total person development.

• True

*b. False

• Career success is often a reflection of the strength of one's

interpersonal skills.

*a. True

• False

• A major function of group membership is that it satisfies social

needs.

*a. True

• False

• Every organization has its own distinct organiz ational culture that

makes it unique.

*a. True

• False

• Organizational culture is the collection of shared beliefs, values,

rituals, stories, and myths that foster a feeling of community among organizational members.(Effective Human Relations Interpersonal and Organizational Applications 13e Barry Reece) (Test Bank, Correct Answer are marked with*) 1 / 4

*a. True

• False

• Worker behavior on the job is fre quently a reflection of how well

the work environment accommodates each worker's unique characteristics.

*a. True

• False

• The family has little influence on individuals’ behavior at work.

• True

*b. False

• The human relations movement di d not affect the perceived role of

either the worker or the organization.

• True

*b. False

• Scientific management worked in theory, but in some cases it

dehumanized the workplace.

*a. True

• False

• Elton Mayo discovered in the Hawthorne s tudies that employees

create their own informal networks.

*a. True

• False

• Managing healthy, effective interpersonal relationships requires

that we also manage the relationship with ourselves.

*a. True

• False

• The psychologist who devel oped the often-used "hierarchy of needs"

was Abraham Maslow.

*a. True

• False

• Many employees need training to become a team member. 2 / 4

*a. True

• False

• Trust is a building block of all successful relationships w ith

coworkers, customers, fa mily members, and friends.

*a. True

• False

• The study of interpersonal relations is more interested in the

"why" of human behavior and less on how the knowledge can be applied to address problems in our work and person al lives.

• True

*b. False

• Low organizational trust can result in low productivity, poor

communication, and slow decision making.

*a. True

• False

• Managers spend a great deal of their time involved in conflict

resolution in the normal c ourse of their work.

*a. True

• False

• The study of human relations broadly analyzes

• workplace relations, dilemmas, and strategies.

*b. human behavior, prevention strategies, resolution of behavioral problems, and self- development.

• the relationship between human behavior and technological advances.
• individual behavior patterns.

• One reason that the importance of interpersonal relations in business is increasing is

• organizations' ability to demonstrate bottom-line results.
• the increasing isolation of the work through the use of computer technology.

*c. organizations' increasing customer service orientation.

• the decreasing costs of implementing human relations programs.

• Many companies are improving interpersonal relations by 3 / 4

• attempting to establish a strong financial structure to ensure employee satisfaction.
• using technology to enhance employee involvement in management decisions.

*c. organizing their workers into teams in which each employee plays a part.

• offering more services to stockholders.

• The increase in workplace incivility particularly threatens which of the essentials of good

interpersonal relations?

*a. Teamwork and group relations

• Assembly productivity
• Appropriate use of workplace technology
• Relationships between supervisors and subordinates

• Studies have shown that the primary reason people fail at their jobs is that

• they were not trained.
• their job descriptions did not match expectations.

*c. they lack desirable personal qualities and problem-solving skills.

• their technical skills are lacking.

• People skills are usually described as having which of the following abilities?

• Internal motivation and general enthusiasm
• Managing time effectively and teamwork
• Technical abilities and good interaction with people

*d. Good interaction with people and thinking skills

• Individuals can achieve greater satisfaction from their careers and personal lives when they

successfully manage

• their relationship with themselves.
• their one-to-one relationships.
• their group member relationships.

*d. All of these

• Peter's workplace contains a gym and on-grounds day care service. The company also offers

employees monthly seminars on a wide range of topics such as stress management and living on a budget. Peter's employer demonstrates an appreciation for developing

*a. the total person.

• diversity.
• group membership.
• organizational values.
• / 4