1. What is one of the key components of quality healthcare identified

Chapter 1

• What is one of the key components of quality healthcare identified

by the Institute of Medicine?

• Low cost

*b. Patient centered

• Evidence based
• Best practice

• What is a process measure used to evaluate the quality of health

services?

• Number of handicapped parking spaces available for patients
• Percentage of hospital patients who are readmitted within 30

days

• Number of nursing home residents with Medicaid insurance

*d. Percentage of patients who sign a consent form prior to surgery

• What is a measure used to judge patients’ perception of their

healthcare experience?

*a. Percentage of hospital patients reporting that nurses answered their questions

• Number of clinic patients sent annual influenza vaccinatio n

reminders

• Percentage of surgical patients who develop a postoperative

wound infection

• Number of patients seen by an emergency physician within 30

minutes of arrival

• What element is one of the components of change management?

• Quality definitions

*b. Control system

• High reliability
• Stakeholder expectations

• What stakeholder group is one of the hospital’s internal customers?

• Insurance plans
• Patients
• Equipment vendors

*d. Nurses

• What is a source of informat ion on the current state of healthcare

quality in the United States?(Applying Quality Management in Healthcare A Systems Approach, 5e Patrice L. Spath) (Official Complete Test Bank, Correct Answer are marked with*) 1 / 4

*a. National Healthcare Quality and Disparities report

• Crossing the Quality Chasm publication
• Baldrige Excellence Framework criteria
• National Quality Measures Clearinghouse

• What quality management terminology is used to describe steady,

incremental improvements in an organization’s overall performance?

• Performance management
• Reliability management

*c. Continuous improvement

• Total quality improvement

• What structure measure is used to evaluate quality in a healthcare

organization?

• Percentage of nursing home residents who develop a pressure

ulcer

• Number of insurance claims requiring resubmission due to

errors on first claim *c. Percentage of cl inic physicians who are board certified in their field

• Number of patient complaints about the lack of variety in

hospital dietary offerings

• What is an example of a quality control activity in a hospital?

• Weekly distribution of patient satisf action surveys

*b. Periodic calibration of laboratory testing equipment

• Annual infection control training for clinical personnel
• Background checks for people being considered for hire

• Which of the following statements describes the quality methods

used in an organization that has a mature quality program?

• Managers use whatever quality methods can be easily adapted to

their work environment.

• Lean and Six Sigma are the priority quality methods used

throughout the organization.*c. Data-driven and statistical quality methods are used by managers trained in these methods.

• The organization’s quality plan describes the preferred

quality methods to be used.

• What is a process considered to be when it fulfills its intended

functions in the required time?

*a. Reliable 2 / 4

• Managed
• Structured
• Valuable

• The COVID-19 pandemic emphasized the importance of what quality

characteristic of the healthcare team?

• Effective
• Managed

*c. Collaboration

• Organized
• / 4

Chapter 2

• What are the three primary approaches used by external stakeholders

to influence healthcare quality?

• Regulation, litigation, and sanction

*b. Licensure, accreditation, and certification

• Policies, procedures, and standards
• Research, reimbursement, and reinforcement

• What is the most significant legislation resulting from public

health policy since enactment of the Medicare and Medicaid programs in 1965?

*a. Patient Protection and Affordable Care Act of 2010

• Health Insurance Portability and Accountability Act of 1996
• Health Information Technology for Economic and Clinical Health

Act of 2009

• American Recovery and Reinvestment Act of 2009

• What are the three broad aims of the National Quality Strategy

published by the US Department of Health and Human Services?

• Patient-centered, efficient, and equitable care
• Timely, effective, and safe care
• Improved structure, process, and care outcomes

*d. Better care, healthy communities, and affordable care

• What federal legislation influenced the transition to electronic

health records to improve healthcare quality and safety?

• Patient Protection and Affordable Care Act of 2010
• Health Insurance Portability and Accountability Act of 1996

*c. Health Information Technology for Economic and Clinical Health Act of 2009

• Medicaid Innovation Accelerator Program of 2014

• What distinguishes an accountable care organization from other types

of provider networks?

• Members of the network must be pri mary care providers.
• Billing claims for each provider are processed in a central

location.

• Physicians and hospitals are designated as nonprofit entities.

*d. Networks of providers share financial responsibility for patient care.

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