1. Which of the following statements is true of the functions of human resource management?

MULTIPLE CHOICE

• Which of the following statements is true of the functions of human resource management?
• It is a clerical operation in large companies concerned with payroll and employee records.
• It refers to a department which looks into the legal ramifications of policies and

procedures that affect only the employees in an organization.

• It is a function concerned with costs, planning, and the implications of various strategies

for organizations.

• It refers to a design of formal systems in an organization to manage human talent for

accomplishing organizational goals.

ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: What is Human Resource Management?KEY: Bloom's: Comprehension PAGE: 02

2. A useful way to measure the productivity of a workforce is:

• to determine the total cost of people required for each unit of output.
• to determine the total cost of people required for an output of 100 units.
• to determine the total cost of people required to complete a day’s worth of work.
• to determine the total cost of people required to complete a year’s worth of work.

ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Comprehension PAGE: 04

• _____, a method to increase employee productivity, involves eliminating layers of management and

changing reporting relationships, as well as cutting staff through downsizing, layoffs, and early retirement buyout programs.

• Organizational restructuring
• Redesigning work
• Aligning human resource activity
• Outsourcing

ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Knowledge PAGE: 04

• _____, a method to increase employee productivity, involves having fewer employees who perform

multiple job tasks.

• Organizational restructuring
• Aligning HR activity
• Outsourcing
• Redesigning work

ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Knowledge PAGE: 04

• _____, a method to increase employee productivity, includes ensuring that staffing, training and

development, performance management, and compensation are not working to offset productivity.

• Outsourcing
• Redesigning work

Chapter 1 (Human Resource Management Essential Perspectives, 7e Robert Mathis, John Jackson ) (Test Bank all Chapters) 1 / 4

• Aligning human resource activity
• Organizational restructuring

ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Knowledge PAGE: 04

• Which of the following is a part of the process of redesigning work?
• Reshaping jobs because of technology changes
• Revising organizational structures
• Training, developing, and evaluating employees
• Outsourcing operations internationally

ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Comprehension PAGE: 04

• Which of the following is a part of the process of aligning human resource activities?
• Changing workloads and combining jobs
• Revising organizational structure
• Using domestic vendors instead of employees
• Training, developing, and staffing

ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Comprehension PAGE: 04

• Which of the following is true of organizational culture?
• It increases the diversity of an organization.
• It decreases the diversity of an organization.
• It provides employees with rules for behavior.
• It does not take a very long time to evolve.

ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Comprehension PAGE: 05

• Which of the following is a part of the process of outsourcing analyses?
• Revising organizational structure
• Using vendors instead of employees
• Changing workloads and combining jobs
• Attracting and retaining employees

ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Where Employees Can Be a Core Competency KEY: Bloom's: Comprehension PAGE:

• Which of the following is true of the administrative role of human resource departments?
• It involves managing most human resource activities in keeping with strategies and

operations that have been identified by management.

• It involves helping to define the strategy relative to human capital and its contribution to

organizational results.

• It involves identifying possible strategies to attract and retain talent with a focus on

organizational growth.

• It focuses on record keeping, including essential legal paperwork and policy 2 / 4

implementation.

ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Roles for Human Resource Departments KEY: Bloom's: Comprehension PAGE: 06

• Which of the following is true of the operational role of human resource departments?
• It involves focusing on clerical administration and recordkeeping, including essential legal

paperwork and policy implementation.

• It involves identifying possible strategies to attract and retain talent with a focus on

organizational growth.

• It involves managing most human resource activities in keeping with the strategies that

have been identified by management.

• It involves helping to define the strategy relative to human capital and its contribution to

organizational results.

ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic TOP: Roles for Human Resource Departments KEY: Bloom's: Comprehension PAGE: 06

• Which of the following has traditionally been the dominant role for human resources?
• Operational role
• Employee advocate role
• Administrative role
• Strategic role

ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic TOP: Roles for Human Resource Departments KEY: Bloom's: Knowledge PAGE: 07

• Sara, a human resource manager at Comp Inc., is moving from an administrative role in the human

resource department to an operational role. Which of the following best describes Sara’s change of role?

• Moving from processing legal paperwork to serving as a “champion” of employee

concerns.

• Moving from processing legal paperwork to helping define the strategy to manage human

capital

• Moving from helping define the strategy to manage human capital to serving as a

“champion” of employee concerns

• Moving from helping define the strategy to manage human capital to processing legal

paperwork

ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking TOP: Roles for Human Resource Departments KEY: Bloom's: Application PAGE: 07

• Bob, a human resources executive at Axis Inc., is moving from an operational role in the human

resources department to a strategic role. Which of the following best describes Bob’s change of role?

• Moving from serving as a “champion” of employee concerns to helping define the strategy

to manage human capital

• Moving from helping define the strategy to manage human capital to processing legal

paperwork

• Moving from processing legal paperwork to serving as a “champion” of employee

concerns

• Moving from processing legal paperwork to helping define the strategy to manage human 3 / 4

capital

ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking TOP: Roles for Human Resource Departments KEY: Bloom's: Application PAGE: 07

• David, a human resources manager at RedWall Inc., is moving from an administrative role in the

human resource department to a strategic role. Which of the following best describes David’s change of role?

• Moving from serving as a “champion” of employee concerns to processing legal

paperwork

• Moving from helping define the strategy to manage human capital to serving as a

“champion” of employee concerns

• Moving from processing legal paperwork to helping define the strategy to manage human

capital

• Moving from helping define the strategy to manage human capital to processing legal

paperwork

ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking TOP: Roles for Human Resource Departments KEY: Bloom's: Application PAGE: 07

• Mike, a human resources executive at Oyster Studios, is moving from an operational role in the human

resources department to an administrative role. Which of the following best describes Mike’s change of role?

• Moving from processing legal paperwork to serving as a “champion” of employee

concerns

• Moving from serving as a “champion” of employee concerns to helping define the strategy

to manage human capital

• Moving from processing legal paperwork to helping define the strategy to manage human

capital

• Moving from serving as a “champion” of employee concerns to processing legal

paperwork

ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking TOP: Roles for Human Resource Departments KEY: Bloom's: Application PAGE: 07

• Donna, a human resources manager at Loch Inc., is moving from a strategic role in the human

resources department to an operational role. Which of the following best describes Donna’s change of role?

• Moving from helping define the strategy to manage human capital to serving as a

“champion” of employee concerns

• Moving from helping define the strategy to manage human capital to processing legal

paperwork

• Moving from processing legal paperwork to helping define the strategy to manage human

capital

• Moving from serving as a “champion” of employee concerns to processing legal

paperwork

ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking TOP: Roles for Human Resource Departments KEY: Bloom's: Application PAGE: 07

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