1.1 MULTIPLE CHOICE........................................................................................................... 3

Test Bank

for

Communicating: A Social, Career, and

Cultural Focus

Twelfth Edition

Prepared by

Christopher Ames

• / 4

1 Copyright © 2013, 2010, 2007 Pearson Education, Inc. All Rights Reserved.

Table of Contents

• The Human Communication Process........................................................................................... 3

1.1 MULTIPLE CHOICE........................................................................................................... 3 1.2 TRUE/FALSE....................................................................................................................... 7 1.3 SHORT ANSWER QUESTIONS ........................................................................................ 9 1.4 ESSAY QUESTIONS........................................................................................................... 9

• Foundations of Verbal Language............................................................................................... 10

2.1 MULTIPLE CHOICE......................................................................................................... 10 2.2 TRUE/FALSE..................................................................................................................... 13 2.3 SHORT ANSWER QUESTIONS ...................................................................................... 15 2.4 ESSAY QUESTIONS......................................................................................................... 15

• Nonverbal Communication........................................................................................................ 16

3.1 MULTIPLE CHOICE......................................................................................................... 16 3.2 TRUE/FALSE..................................................................................................................... 20 3.3 SHORT ANSWER QUESTIONS ...................................................................................... 22 3.4 ESSAY QUESTIONS......................................................................................................... 22

• Listening.................................................................................................................................... 23

4.1 MULTIPLE CHOICE......................................................................................................... 23 4.2 TRUE/FALSE..................................................................................................................... 27 4.3 SHORT ANSWER QUESTIONS ...................................................................................... 28 4.4 ESSAY QUESTIONS......................................................................................................... 29

• The Self and Perception............................................................................................................. 30

5.1 MULTIPLE CHOICE......................................................................................................... 30 5.2 TRUE/FALSE..................................................................................................................... 34 5.3 SHORT ANSWER QUESTIONS ...................................................................................... 35 5.4 ESSAY QUESTIONS......................................................................................................... 36

• Interpersonal and Electronically Mediated Communication..................................................... 37

6.1 MULTIPLE CHOICE......................................................................................................... 37 6.2 TRUE/FALSE..................................................................................................................... 41 6.3 SHORT ANSWER QUESTIONS ...................................................................................... 43 6.4 ESSAY QUESTIONS......................................................................................................... 43

• Interpersonal Skills and Conflict Management.......................................................................... 44

7.1 MULTIPLE CHOICE......................................................................................................... 44 7.2 TRUE/FALSE..................................................................................................................... 48 7.3 SHORT ANSWER QUESTIONS ...................................................................................... 49 7.4 ESSAY QUESTIONS......................................................................................................... 50

• The Interview............................................................................................................................. 51

8.1 MULTIPLE CHOICE......................................................................................................... 51 8.2 TRUE/FALSE..................................................................................................................... 55 8.3 SHORT ANSWER QUESTIONS ...................................................................................... 56 8.4 ESSAY QUESTIONS......................................................................................................... 57

• The Concepts of Groups............................................................................................................ 58

9.1 MULTIPLE CHOICE......................................................................................................... 58 9.2 TRUE/FALSE..................................................................................................................... 62 9.3 SHORT ANSWER QUESTIONS ...................................................................................... 63 2 / 4

2 Copyright © 2013, 2010, 2007 Pearson Education, Inc. All Rights Reserved.

9.4 ESSAY QUESTIONS......................................................................................................... 64 10 Participating in Groups ............................................................................................................ 65 10.1 MULTIPLE CHOICE....................................................................................................... 65 10.2 TRUE/FALSE................................................................................................................... 69 10.3 SHORT ANSWER QUESTIONS .................................................................................... 70 10.4 ESSAY QUESTIONS....................................................................................................... 71 11 Public Speaking: Planning the Message.................................................................................. 72 11.1 MULTIPLE CHOICE....................................................................................................... 72 11.2 TRUE/FALSE................................................................................................................... 76 11.3 SHORT ANSWER QUESTIONS .................................................................................... 78 11.4 ESSAY QUESTIONS....................................................................................................... 79 12 Public Speaking: Developing the Message.............................................................................. 80 12.1 MULTIPLE CHOICE....................................................................................................... 80 12.2 TRUE/FALSE................................................................................................................... 84 12.3 SHORT ANSWER QUESTIONS .................................................................................... 86 12.4 ESSAY QUESTIONS....................................................................................................... 86 13 Public Speaking: Structuring the Message.............................................................................. 87 13.1 MULTIPLE CHOICE....................................................................................................... 87 13.2 TRUE/FALSE................................................................................................................... 91 13.3 SHORT ANSWER QUESTIONS .................................................................................... 92 13.4 ESSAY QUESTIONS....................................................................................................... 93 14 Public Speaking: The Informative Speech............................................................................... 94 14.1 MULTIPLE CHOICE....................................................................................................... 94 14.2 TRUE/FALSE................................................................................................................... 98 14.3 SHORT ANSWER QUESTIONS .................................................................................... 99 14.4 ESSAY QUESTIONS..................................................................................................... 100 15 Public Speaking: The Persuasive Speech.............................................................................. 101 15.1 MULTIPLE CHOICE..................................................................................................... 101 15.2 TRUE/FALSE................................................................................................................. 105 15.3 SHORT ANSWER QUESTIONS .................................................................................. 107 15.4 ESSAY QUESTIONS..................................................................................................... 107 16 Public Speaking: Presenting the Message.............................................................................. 108 16.1 MULTIPLE CHOICE..................................................................................................... 108

16.2 TRUE/FALSE................................................................................................................. 112 16.3 SHORT ANSWER QUESTIONS .................................................................................. 113 16.4 ESSAY QUESTIONS..................................................................................................... 114 3 / 4

3 Copyright © 2013, 2010, 2007 Pearson Education, Inc. All Rights Reserved.

• The Human Communication Process

1.1 MULTIPLE CHOICE

• Summer break was over and it was time for Stacy to go back to school. She thought her

first class was a torture, as it was simply a teacher lecturing to the class the whole time.The teacher was performing what type of communication? (p. 4, applied)

• intrapersonal communication
• interpersonal communication
• public communication *
• selective communication

• You will be studying abroad in Tokyo, Japan next year. You know a little of the Japanese

language. When you interact with those who are native of Tokyo, you will be engaging in _____ communication. (p. 22, factual )

• intercultural *
• intracultural
• multicultural
• bicultural

• When communicators adapt to the setting, persons present, and purposes of the

communication, they are illustrating which essential aspect of communication listed in the text? (p. 5, factual)

• Communication is continuous.
• Communication is contextual. *
• Communication is irreversible.
• Comprehension is communicable.

• “What? I can’t hear you! The static on this cell phone is a killer, and you are breaking up.

Call me later and maybe I will be able to understand you then.” The static in this phone conversation would be considered as what kind of noise? (p. 9, applied)

• environmental *
• semantic
• organizational
• physiological-impairment

• When there is a winter storm warning in effect, the weather team comes on the television

and tells the public their predictions and expectations. This best represents which communication model? (p. 14, applied)

• transactional
• important
• linear *
• interactional
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