1.1 Multiple Choice Questions

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214 Chapter 1 An Overview of Communication 1.1 Multiple Choice Questions

1) Communication is

• the sequential process of inventing, receiving, and understanding messages.
• the interdependent process of sending, receiving, and understanding messages.
• the diverse process of creating, transporting, and accepting verbal symbols.
• the deliberate process of sending, receiving, and comprehending messages.

Answer: b; Difficulty: 2; Page: 3; Skill: Factual

2) The Nakamura home is a bustle of activity in the morning. The radio is tuned in so Melanie can hear the traffic report, three of her children are talking together at the breakfast table, and Paul reads aloud the family’s car pool schedule. This is all possible because communication is a(n)

• ongoing, dynamic process.
• linear process.
• chaotic process.
• rigid process.

Answer: a; Difficulty: 3; Page: 3; Skill: Applied

3) Jeannette gets nervous when she has to meet Carrie, her supervisor in her office. However, she feels quite comfortable eating lunch with Carrie in the company’s cafeteria. What condition in the communication model is affecting Jeannette?

a) Frame of reference

b) Physical setting

c) Psychological climate

d) Internal noise

Answer: b; Difficulty: 2; Page: 9; Skill: Applied

4) Our diverse backgrounds, families, religion, race, education, experience, ethics, and morals make us all unique from one another. What do these components make up? a) Our personality

b) Our real life experiences

c) Our frame of reference

d) Our communication qualifications

Answer: c; Difficulty: 2; Page: 16; Skill: Conceptual

5) Julie and Ed are watching a political debate on television. Julie, a Democrat, is appalled at the lack of civility the challenger is showing his opponent. She perceives him as rude and arrogant.Ed, who normally votes Republican, is elated that his choice is self-assured and communicating confidence. Why would Julie and Ed interpret the same behavior so differently?

a) Ed and Julie are having difficulty with the psychological climate

b) Julie and Ed are using different channels of communication

c) Ed is bothered by external noise

d) Julie and Ed share different frames of reference

Answer: d; Difficulty: 3; Page: 5, 16; Skill: Applied

(Communication Embracing Difference, 4e Daniel Dunn , Lisa Goodnight) Test Bank all Chapters) 1 / 4

Copyright ©2014, 2011, 2008 Pearson Education, Inc. All rights reserved.

215 6) Online gamers often feel bonded with fellow gamers they have never physically met. They share an interest in the same game, and even the same gaming language. What function of communication does this scenario satisfy?

a) Communication helps us create communities

b) Communication conveys and creates information

c) Communication forms and strengthens relationships

d) Communication creates and maintains our sense of self

Answer: a; Difficulty: 2; Page: 11; Skill: Conceptual

7) Kelly is a son, brother, musician, friend, votes Democratic, is Japanese American, and loves dogs.Andrea is a single mother, has no siblings, is bi-racial, attends church regularly, has one parent, is a project manager, and loves cats. They view the world very differently because of their

• message.
• context.
• frames of reference.
• physical setting.

Answer: c; Difficulty: 2; Page: 5, 16; Skill: Applied

8) The act of putting thoughts, feelings, or ideas into meaningful symbols is called

• processing.
• b) decoding.
• symbolizing.
• encoding.

Answer: d; Difficulty: 1; Page: 7; Skill: Factual

9) Familiar types of mass media such as: television, radio, movies, newspapers, magazines, Internet chat rooms, and social networking sites like Facebook and Twitter are examples of

• channels.
• external noise.
• message distractions.
• encoders.

Answer: a; Difficulty: 2; Page: 8; Skill: Conceptual

10) Attaching meaning to or interpreting another person’s message is called

• encoding.
• decoding.
• symbolizing.
• channeling.

Answer: b; Difficulty: 1; Page: 7; Skill: Factual

11) Mike and LeeAnn were having an argument, LeeAnn told Mike that he needed to start helping out more with the household chores. Mike rolled his eyes at her and walked out of the room. What is the term used to describe the acts of eye rolling and walking out of the room?

a) Discourteous behavior

b) Noise

c) Feedback

d) Message interpretation

Answer: c; Difficulty: 2; Page: 8; Skill: Applied

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216

12) Four years ago, Ilene had a bad experience at a job interview. As a result, each time she is interviewed, Ilene is wracked with anxiety. Bringing her negative feelings about being interviewed with her to each encounter makes the ________ tense.

• physical context
• psychological climate
• philosophical anxiety
• interview process

Answer: b; Difficulty: 2; Page: 9; Skill: Applied

13) An example of external noise is

• a fire truck’s siren.
• the ache of a broken arm.
• a hangnail.
• an impending deadline.

Answer: a; Difficulty: 2; Page: 10; Skill: Factual

14) An example of internal noise is

• a crying baby.
• a blaring radio.
• a broken heart.
• a rattling radiator.

Answer: c; Difficulty: 2; Page: 10; Skill: Factual

15) In the baby section of a clothing store, Patty notices that clothing made for baby girls are pink with patterns of cute animals and sleeping babies. On the other hand, she notices that clothing made for boys are blue, and patterned with activities such as racing cars and sports equipment. What function of communication is exemplified in these gender stereotypes?

a) Communication helps us create communities.

b) Communication creates and maintains our sense of self or our identity.

c) Communication forms and strengthens relationships.

d) Communication provides an opportunity to influence the other person in our relationships.

Answer: b; Difficulty: 3; Page: 10; Skill: Conceptual

16) When Samantha makes a mental list of all she must accomplish before lunch, she is taking part in what type of communication?

a) Interpersonal communication

b) Public communication

c) Small group communication

d) Intrapersonal communication

Answer: d; Difficulty: 2; Page: 12, 13; Skill: Applied

17) An interaction between only two people is called

• dyadic communication.
• small group communication.
• interpersonal communication.
• public communication.

Answer: a; Difficulty: 2; Page: 14; Skill: Factual

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217 18) Angela, Casey, Greg, Cassie, Sam, Bridget, Matt, and Ian are participating in a heated debate about which movie they should see this evening. Which type of communication are they illustrating?

a) Public communication

b) Small group communication

c) Intrapersonal communication

d) Dyadic communication

Answer: b; Difficulty: 2; Page: 14; Skill: Applied

19) Bob is asked to give a planned and organized speech to 50 local police officers about effectively and safely interacting with citizens with autism. This is an example of

• small group communication.
• dyadic communication.
• large group communication.
• public communication

Answer: d; Difficulty: 2; Page: 15; Skill: Applied

20) Tracy, a special education teacher, and her friend Aaron, a computer programmer, watch as a child throws a tantrum in a store. Aaron is annoyed at the disruption whereas Tracy is more empathetic. Tracy and Aaron’s reaction to the child’s outburst may be due to their different

• genders.
• interpersonal needs.
• occupations.
• frames of reference.

Answer: d; Difficulty: 2; Page: 5, 16; Skill: Applied

1.2 Short Answer Questions

1) This model describes communication as an interdependent process where the speaker and the receiver simultaneously send and receive messages.Answer: Transactional; Difficulty: 1; Page: 3

2) Describe the difference between internal noise and external noise.Answer: Internal noise includes our own thoughts or feelings that prevent us from processing a sender’s message. External noise includes sounds or visual stimuli that draw our attention away from the intended message. Both types of noise distract from clearly processing the message, but in different ways.Difficulty: 3; Page: 10

3) An informal communication encounter or exchange that occurs between two or more people is

Answer: interpersonal communication.

Difficulty: 1; Page: 14

4) Define Small Group Communication.Answer: Small group communication includes interactions with three to eight people. Communication typically occurs as an informal discussion or as a vehicle for problem solving. It is less intimate than dyadic communication but less formal than public communication.Difficulty: 2; Pages: 14–15

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