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Test Bank For Supervision of Police Personnel Ninth Edition Nathan F. Iannone Marvin D. Iannone Jeff Bernstein 1 / 4
101
Supervision of Police Personnel, 9e (Iannone/Iannone/Bernstein) Chapter 1 The Supervisor's Role
1.1 Multiple Choice Questions
1) In modern administrative terminology, management denotes the process of directing and controlling people and things so that organizational objectives can be accomplished. Which of the following is part of the management process that best describes the act of overseeing people?
- Leadership
- Situational management
- Decision-making
- Supervision
Answer: D
Page Ref: 1
Objective: To become acquainted with the supervisor's role
Level: Basic
2) Which of the following is most correct?
- Worker's performance and morale are more strongly influenced by their immediate superior
- Worker's performance and morale are more strongly influenced by the Chief of Police than by
- Worker's performance and morale are more strongly influenced by the Mayor than by any
- Worker's performance and morale are more strongly influenced by the employment contract
than by any other factor in his environment.
any other factor in their environment.
other factor in their environment.
than by any other factor in their environment.
Answer: A
Page Ref: 1
Objective: To become acquainted with the supervisor's role
Level: Intermediate
3) Which is not true regarding morale?
- Morale cannot be achieved through incentive or policy.
- A supervisor can influence it if he remembers that people are interested in themselves and in
- A supervisor should not provide his workers with performance feedback.
- A supervisor should not become tranquilized into believing that because his morale is high,
the things that affect them.
the morale of his subordinates is also high.
Answer: C
Page Ref: 2
Objective: To become acquainted with the supervisor's role
Level: Intermediate
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102
4) Supervisors must be able to help subordinates establish and achieve reasonable goals. They must be able to provide solutions to many job-related problems of their subordinates and provide them wise counsel and assurance in their personal and professional lives when the need arises, recognizing that they will not all react the same when help is given. At times, subordinates will misinterpret supervisors' motives and accuse them of meddling in their affairs, yet their affairs are the concern of supervisors when which of the following is affected?
- Personal beliefs
- An officer's performance
- Educational goals
- All public posts on websites
Answer: B
Page Ref: 2
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
5) Supervisors often find it difficult to reconcile the goals of management with the goals of the employees and the sentiments of their social group. They are often torn between the loyalties owed to both employees and management, but it is necessary to realize that the best interests of which of the following must prevail?
- The employee
- The union
- The organization
- The squad
Answer: C
Page Ref: 3
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
6) Supervisors need not become highly skilled in every technical aspect of the job they supervise to be effective—to do so would impose an impossible burden on them—but they should have a good working knowledge of the principal aspects of the job for which they are responsible. They must have a basic understanding of the other scientific disciplines that have contributed to the science of leadership. In regards to technical supervisory competence, which of the following is not true?
- Every supervisor should keep abreast of fundamental changes in practices, techniques, and
- Supervisors should prepare for this position by gaining a good working knowledge of the
- Supervisors should know and understand the principles of performance evaluation.
- Supervisors need not become an expert in directing the efforts of their subordinates.
procedures in order to be equipped to convey to their subordinates the information they need to perform their jobs properly.
principles of organization, administration, and management.
Answer: D
Page Ref: 3
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Intermediate
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103
7) Supervisors should know how to make assignments, through the process of delegation. In delegating routine tasks to subordinates, expert supervisors will give subordinates sufficient ________ to match the responsibility they have imposed on them.
- Personal power
- Authority
- Direction
- Responsibility
Answer: B
Page Ref: 3
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
8) Supervisors should prepare for leadership positions by gaining knowledge and understanding of the policies, rules, procedures, and ________ of the organization.
- Practices
- Functions
- Objectives
- All of the above
Answer: D
Page Ref: 4
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
9) A successful supervisor is able to deal effectively with both the formal and the ________ organization.
- Informal
- Strategic
- Scientific
- None of the above
Answer: A
Page Ref: 5
Objective: To become familiar with the supervisor's objectives
Level: Basic
10) The common elements of supervision can be grouped under those activities that relate to the direction of people and all it implies and to the multitude of interpersonal relationships between them and their supervisor. In day-to-day relationships with people, the supervisor is expected to function in which of the following ways?
- Planner
- Personnel Officer
- Coach
- All of the above
Answer: D
Page Ref: 4-6
Objective: To become acquainted with the supervisor's role
Level: Intermediate
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