170. REFUNDS EXCHANGES 48

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• REFUNDS & EXCHANGES 48

For a refund of the return portion of the following fare calculation, what amount should be entered as the US Designated Taxes on the Old Ticket?

FC 18AUG09 LAX US X/STL Q22.56 US MIA 185.00 US

X/STL US LAX 185.00 USD392.56 END

ZPLAXSTLMIASTL XT 14.40ZP 10.00AY

13.50XFLAX4.50STL4.50STL4.50

A. 29.44

B. 27.75

C. 15.58

D. 13.88 - CORRECT ANSWER: D

278. SALES REPORTING 52

Which of the following is considered a straight sale?

• MCO for Residual Value
• Refund
• Exchange

D. E-Ticket - CORRECT ANSWER: D

363. TICKETING 9 1 / 4

Electronic Credit Card Billing is a program

• that eliminates the requirement for travel agents to report

the Auditor's Coupon of a credit card sale.

• that was set up to expedite the receipt of authorization

codes for credit cards.

• whereby automated credit card sales (generated by the

GDS) are transmitted to credit card companies on a daily basis.

• whereby automated credit card sales (generated by the

GDS) are transmitted to credit card companies weekly. - CORRECT ANSWER: C

AGENT RPT AGREEMENT 1

What is the MINIMUM time an agent is required to keep copies of each sales report and supporting documents submitted to the area bank?

• 1 year from the date of submission
• 2 years from the date of submission
• 5 years from the date of submission
• 7 years from the date of submission - CORRECT ANSWER: Answer: B

AGENT RPT AGREEMENT 10

By the terms of the Agent Reporting Agreement, disputes between the Agent and ARC shall be resolved by the

• Department of Transportation.
• Travel Agent Arbiter. 2 / 4

• Association of Retail Travel Agents.
• American Society of Travel Agents. - CORRECT ANSWER: Answer: B

AGENT RPT AGREEMENT 11

A carrier appointment may be terminated as between the Agent and any individual carrier

• for cause only.
• for a material breach of the ARA only.
• at any time by notice in writing from one party to the other.
• at any time as ARC so directs. - CORRECT ANSWER: Answer: C

AGENT RPT AGREEMENT 12

Unless a carrier grants authority to the contrary, under the terms of the Agent Reporting Agreement, a refund may be issued by an agent

• only if sold by another agency and for which that other agency has issued an ARC

traffic document.

• only if sold by that agent and for which that agent has issued an ARC traffic

document.

• only if returned by the ticket holder within thirty days of issuance by the agent.
• only if returned by the ticket holder within forty-five days of issuance by the agent. -

CORRECT ANSWER: Answer: B

AGENT RPT AGREEMENT 13

• / 4

According to Agent Reporting Agreement, what types of responsibilities are retained by the home office of an agency?

• No legal and financial responsibility for the administration, staff and maintenance of

its branch location(s).

• No legal and financial responsibility for the liability and operational expense of its

branch location(s).

• Limited legal and financial responsibility for the administration, staff, liability,

maintenance, and operational expense of its branch location(s)

• Full legal and financial responsibility for the administration, staff, liability,

maintenance, and operational expense of its branch location(s). - CORRECT ANSWER:

Answer: D

AGENT RPT AGREEMENT 14

According to the Agent Reporting Agreement, what is the MINIMUM amount that NEW agencies must post as a bond, letter of credit or Cash Security Deposit with ARC?

A. $ 10,000

B. $ 20,000

C. $ 70,000

• $100,000 - CORRECT ANSWER: Answer: B

AGENT RPT AGREEMENT 15

As a manager your boss expects you to:

• Reflect and support company goals and objectives
• Reflect and support company policies and procedures
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