1.In Western culture, which distance between people is an example of personal space?

Name: Class: Date: Chapter 1 - Therapeutic Communication Copyright Cengage Learning. Powered by Cognero. Page 1 1.In Western culture, which distance between people is an example of personal space?

• 1 foot
• 3 feet
• 6 feet
• 14 feet

ANSWER: b

FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two feet is classified as intimate space.

• Correct. In Western culture, 2-4 feet is considered personal space.
• Incorrect. In Western culture, 4-12 feet would be considered social space.
• Incorrect. In Western culture, 12-15 feet is considered public space.

POINTS: 1

DIFFICULTY: Apply

REFERENCES: Personal Space

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal space used in communication.

DATE CREATED: 7/17/2023 10:06 AM

DATE MODIFIED: 7/21/2023 9:29 AM

2.As a means of nonverbal communication, what can finger tapping imply?

• Indifference
• Annoyance
• Impatience
• Confusion

ANSWER: c

FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than indifference.

• Incorrect. Finger tapping may indicate impatience rather than annoyance.
• Correct. Finger tapping may indicate impatience.
• Incorrect. Finger tapping may indicate impatience rather than confusion.

POINTS: 1

DIFFICULTY: Remember

REFERENCES: Gestures/Mannerisms

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by using examples.

DATE CREATED: 7/18/2023 4:50 AM

DATE MODIFIED: 7/18/2023 5:00 AM

3.Rubbing the nose usually indicates deception.ANSWER: False - Rubbing the nose usually indicates puzzlement rather than deception.Therapeutic Communication for Health Care Professionals, 5e Carol Tamparo, Wilburta (Test Bank All Chapters, 100% Original Verified, A+ Grade) 1 / 4

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Date:

Chapter 1 - Therapeutic Communication

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POINTS: 1

DIFFICULTY: Remember

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

STUDENT ENTRY MODE: Basic

LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.

DATE CREATED: 7/18/2023 6:40 AM

DATE MODIFIED: 7/21/2023 9:28 AM

• What does “listen with a third ear” mean in therapeutic communication?
• It means using an interpreter to overcome a language or auditory barrier.
• It means being aware of what is not being said as well as what is said.
• It means recording verbal communication to create a second channel of communication.
• It means including a witness in a sensitive conversation for legal reasons.

ANSWER: b

FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening with a third ear.It means being aware of what is not being said by paying attention to nonverbal cues.

• Correct. Listening with a “third ear” means being aware of what is not being

said as much as what is being said.

• Incorrect. Recording a conversation is not what is meant by listening with a

third ear. It means being aware of what is not being said by paying attention to nonverbal cues.

• Incorrect. Including a witness in a conversation is not what is meant by listening

with a third ear. It means being aware of what is not being said by paying attention to nonverbal cues.

POINTS: 1

DIFFICULTY: Understand

REFERENCES: Listening Skills

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.

DATE CREATED: 7/18/2023 5:32 AM

DATE MODIFIED: 7/18/2023 5:41 AM

• How do economic factors influence a person’s communication style?
• Economic factors determine the language you use to communicate.
• Economic factors determine the type of education you have.
• Economic factors determine how professional you are.
• Economic factors determine which role models you learn your communication style from.

ANSWER: b

FEEDBACK: a. Incorrect. Economic factors do not determine the language you use to communicate.

• Correct. Economic factors will determine the type of education you receive,

which will influence your communication style. 2 / 4

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Chapter 1 - Therapeutic Communication

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• Incorrect. Economic factors do not necessarily determine how professional you

are.

• Incorrect. Economic factors will not necessarily determine your communication

role models.

POINTS: 1

DIFFICULTY: Remember

REFERENCES: Listening Skills

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence communication.

DATE CREATED: 7/18/2023 5:43 AM

DATE MODIFIED: 7/18/2023 6:05 AM

• How does self-assessment help us determine who we are?

ANSWER: Self-assessment helps us see how we are seen by ourselves and by others. Using self- assessment makes us more self-aware, which is the only way to change who we are and how we are perceived.

POINTS: 1

DIFFICULTY: Understand

REFERENCES: The Value of Self-Assessment

QUESTION TYPE: Subjective Short Answer

HAS VARIABLES: False

STUDENT ENTRY MODE: Basic

LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.

DATE CREATED: 7/18/2023 6:19 AM

DATE MODIFIED: 7/21/2023 9:40 AM

• A primary care provider (PCP) might use social media to remind everyone to get a flu shot.

ANSWER: True

RATIONALE: Healthcare providers can use social media to promote healthy habits in their patients and communities, including sending reminders to get flu shots.

POINTS: 1

DIFFICULTY: Remember

REFERENCES: Social Media in Health Care

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

STUDENT ENTRY MODE: Basic

LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social media used in the health care setting and identify goals of its use.

DATE CREATED: 7/18/2023 6:37 AM

DATE MODIFIED: 7/21/2023 9:36 AM

• A healthcare professional might use social media to report laboratory results to a patient. 3 / 4

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Chapter 1 - Therapeutic Communication

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ANSWER: False - A healthcare professional should use email to report laboratory results to a patient, rather than social media in order to comply with HIPAA guidelines.

POINTS: 1

DIFFICULTY: Apply

REFERENCES: Influence of Technology on Communication

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

STUDENT ENTRY MODE: Basic

LEARNING OBJECTIVES: TCHC.TAMP.24.01.11 - Discuss HIPAA rules for both email and fax.

DATE CREATED: 7/18/2023 7:05 AM

DATE MODIFIED: 7/21/2023 9:34 AM

• How does using empathy help the healthcare professional?
• It enforces their authority as a medical expert.
• It helps them identify with the client and feel what they are feeling.
• It forces them to follow moral and ethical principles and be honest and accountable.
• It helps them express kindness, care, and respect.

ANSWER: b

FEEDBACK: a. Incorrect. Empathy allows the healthcare professional to identify with the client and better understand what they are feeling. It does not enforce their medical authority.

• Correct. Empathy allows the healthcare professional to identify with the client

and better understand what they are feeling.

• Incorrect. Empathy does not force one to follow ethical principles. Instead, it

allows the healthcare professional to identify with the client and better understand what they are feeling.

• Incorrect. Sympathy is showing kindness, care, and respect, whereas empathy

allows the healthcare professional to identify with the client and better understand what they are feeling.

POINTS: 1

DIFFICULTY: Remember

REFERENCES: Professional Skills

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and social communications.

DATE CREATED: 7/18/2023 7:08 AM

DATE MODIFIED: 7/21/2023 7:06 AM

• Which term is NOT one of the five Cs of communication?
• Complete
• Clear
• Competent
• Courteous

ANSWER: c

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