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- What is a technical communicator?
ANSWER: A successful answer would ideally include the following: A technical communicator is a person whose main job is to produce applications such as manuals, reports, and websites.
- Chapter 1 lists a variety of examples of workplace communication. Name four of them.
ANSWER: A successful answer would ideally include the following: Examples include memos, email, wikis, proposals, reports, oral presentations, letters, websites, podcasts, videos, posts on social-networking sites, newsletter articles, research reports, and articles for trade and professional journals.
- Chapter 1 lists six defining characteristics of technical communication. One characteristic is that technical
communication addresses particular readers. What are three other characteristics mentioned in the chapter?
ANSWER: A successful answer would ideally include the following: The other five characteristics of technical communication are that it helps readers solve problems, it reflects the organization's goals and culture, it is produced collaboratively, it uses design to increase readability, and it consists of words or images or both.
- Chapter 1 lists nine measures of excellence in technical communication. For example, excellent technical
communication is honest. What are three other measures of excellence?
ANSWER: A successful answer would ideally include the following: The other eight measures of excellence are clarity, accuracy, comprehensiveness, accessibility, usability, conciseness, professional appearance, and correctness.
- Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being
honest is the right thing to do. What is one other reason?
ANSWER: A successful answer would ideally include the following: The other two reasons are that (1) if you are dishonest, readers can get hurt and (2) if you are dishonest, you and your organization could face serious legal charges.
- As used in Chapter 1, what does usability mean?
ANSWER: A successful answer would ideally include the following: Usability refers to how successfully a document achieves its purposes and meets its audience's needs.
- As used in Chapter 1, what does clarity mean?
ANSWER: A successful answer would ideally include the following: A document with clarity conveys a single meaning the reader can understand easily.
- One basic purpose of design features is to create a positive impression with a document. What is one other
purpose mentioned in Chapter 1?
ANSWER: A successful answer would ideally include the following: The other two purposes are to help readers navigate the document and to help them understand the document.
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- How does emotional intelligence relate to being a successful communicator in the workplace?
ANSWER: A successful answer would ideally include the following: Successful communicators can read people—through body language, facial expressions, gestures, and words—and this allows them to work more effectively in teams and minimize interpersonal conflict.
- Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever
before?
ANSWER: A successful answer would ideally include the following: This quality is more valuable than ever before because social-media activity occurs unceasingly. Communicators sometimes need to put projects aside to respond immediately to problems or requests.
- Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on
the technical abilities of the candidates they consider for employment.
- True
- False
ANSWER: b
- An effective technical document must be both concise and comprehensive.
- True
- False
ANSWER: a
- Most technical documents are produced by professional technical communicators working alone.
- True
- False
ANSWER: b
- Technical communication primarily involves those whose main job is to produce documentation such as
reports and manuals.
- True
- False
ANSWER: b
- Chapter 1 identifies correctness as a characteristic of good technical communication. In this context,
correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.
- True
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