55 challenging questions and answers based on Communication in Organizations by Henk T.

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55 challenging questions and answers based on Communication in Organizations by Henk T.van der Molen (2nd edition)

• What is organizational communication?
• Organizational communication refers to the exchange of information, ideas, and messages

between individuals within an organization, aimed at achieving organizational goals and maintaining effective relationships.

• What role does communication play in organizational culture?
• Communication shapes and reflects organizational culture by establishing norms, values,

and behavioral expectations within the workplace.

• What are the key components of communication in an organization?
• The key components include the sender, message, medium, receiver, feedback, and

context.

• How does formal communication differ from informal communication in organizations?
• Formal communication follows official channels and procedures, while informal

communication occurs spontaneously and without following the established hierarchy.

• What is upward communication, and why is it important?
• Upward communication involves employees sending information to higher levels of the

organization. It is important for feedback, decision-making, and addressing issues within the organization.

• Define downward communication.
• Downward communication is the flow of information from higher management to lower

levels in the organization, often used for directives, policies, and instructions.

• What is horizontal communication?
• Horizontal communication refers to the exchange of information between employees or

departments at the same organizational level.

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