6.Telephone books, maps, and cross reference directories are examples

APCO Modules 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14 1.The term PSAP stands for public safety access point ANS False 2.Professionalism is defined by who you are, what you do, and how others perceive you ANS True 3.Ethics involves an individuals personal, professional, and organizational rules of conduct ANS True 4.The three primary fields of public safety communications are law enforce- ment, fire service, and emergency management ANS False 5.The term vital services defines the primary functions or tasks of public safety communications systems ANS True 1 / 2

6.Telephone books, maps, and cross reference directories are examples of PSAP informational resources. ANS True 7.A policy is a guide to action and a procedure is a guide to thinking. ANS False 8.All non verbal communication requires face to face communication. ANS False 9.A question that can't be answered yes or no is an open ended question.ANS - True 10.Restating a speakers main points in your own words is applying the active listening technique of reflecting feelings. ANS False 11.Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. ANS False