ANSWER: Answers will vary. Responses should discuss how Mary Parker Follett looked at the employee-

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• How did Mary Parker Follett's arguments about organizations influence the development of the human

relations approach?ANSWER: Answers will vary. Responses should discuss how Mary Parker Follett looked at the employee- manager relationship in an entirely new way. Her work would provide the foundation for the human relations approach and would become a precursor of contemporary thinking about management and leadership. She was a pragmatist who believed in cooperation and teamwork. As such, she believed in collaboration and information sharing. Follett also believed that the democratic ideal was best achieved by integrating organizations, neighborhoods, and communities.

• In general, all theories share which two features?
• creative and constraining
• individual and organizational
• individual and cultural
• historical and metaphorical

ANSWER: d

• In the realm of organizational theory, "the story we tell is one we favor." This describes which characteristic

of organizational communication theory?

• problematic
• partiality
• practicality
• partisanship

ANSWER: d

• Which of the three P's associated with theory most directly encourages individuals to ask questions and enter

into dialogue?

• partial
• postmodern
• problematic
• practical

ANSWER: c

• The problematic features of theories and narratives are MOST likely to bring out which of these concepts?
• particularism
• dialogue
• creativity and constraint
• human resources

ANSWER: b

• According to the classical approach to management, which of these was the primary goal of organizations?
• creativity
• efficiency 1 / 2

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• loyalty
• universalism

ANSWER: b

• Which theoretical approach is characterized by a strict division of labor and the power and authority of

management?

• Theory Y management
• classical management
• human relations
• human resources

ANSWER: b

• Which approach to management values hierarchy?
• classical management
• human relations
• human resources
• Theory Y management

ANSWER: a

• Which individual is said to be responsible for popularizing concepts of hard work, independence, and

organizing life through work?

• Karl Marx
• Benjamin Franklin
• Kenneth Burke
• Albert Einstein

ANSWER: b

• Any action on the part of repressed individuals to lessen the constraints placed on them by those in power is

a concept known as

• resistance to domination.
• hidden transcripts.
• scientific management.
• bureaucracy.

ANSWER: a

• The Industrial Revolution gave rise to science, which values which two concepts?
• effectiveness and efficiency
• creativity and constraint
• predicting and controlling
• organizing and communicating

ANSWER: c

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