Answers to Questions

Operations and Supply Chain Management, 11e Roberta Russell, Bernard Taylor (Solutions Manual All Chapters) 1 / 4

Solutions Manual 1.1 Chapter 1 Copyright © 2023 John Wiley & Sons Inc. Unauthorized copying, distribution, or transmission of this page is strictly prohibited

• Introduction to Operations and Supply

Chain Management

Answers to Questions

1.1. The operations function involves organizing work, selecting processes, arranging layouts, locating

facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing inventory, and planning production. Operations interacts with marketing in product development, forecasting, production planning, and customer service. Operations and finance interact in capital budgeting, cost analysis, production and inventory planning, and expansion and technology plans.Operations and human resources work together recruiting, training and evaluating workers, designing jobs and working with unions. IT and operations work together daily on e-commerce, enterprise resource planning and supply chain management systems.

Difficulty: Easy

Learning Objective 1: Describe what the operations function is and how it relates to other business functions.

Section Reference 1: The Operations Function

Bloomcode: Knowledge

1.2. a. Operations at a bank involves transferring funds, processing funds, providing checks, cashing

checks, preparing monthly statements, reconciling statements, approving loans, loaning money, keeping track of loan payments, approving credit cards, and more.

• Operations at a retail store involves purchasing goods, stocking goods, selling goods, keeping track of

inventory, scheduling workers, laying out the store, locating the store, forecasting demand, and more.

• Operations at a hospital involves preparing the rooms, scheduling doctors, nurses and other workers,

processing paperwork, ordering supplies, caring for patients, maintaining the facility, laying out the facility, ensuring quality and more.

• Operations at a cable TV company involves taking orders, installing equipment, maintaining

equipment, keeping the shows on the air, scheduling work, processing statements and payments, and more.

Difficulty: Easy

Learning Objective 1: Describe what the operations function is and how it relates to other business functions.

Section Reference 1: The Operations Function

Bloomcode: Comprehension

1.3. Inventions during the industrial revolution brought workers together under one roof in a factory

setting where division of labor and interchangeable parts encouraged the formation of separate worker and management jobs. Ideas from the scientific management era made work more efficient. Human relations theorists emphasized the importance of the human element in operations management. The management science era saw many advances in quantitative techniques and their application. The quality revolution focused management on meeting customer expectations and emphasized quality over quantity.The Internet brought numerous opportunities to do work faster and better. It also opened doors to new markets worldwide. The era of globalization gave birth to successful global companies that competed 2 / 4

Russell & Taylor Operations and Supply Chain Management, 11 th Edition Solutions Manual 1.2 Chapter 1 Copyright © 2023 John Wiley & Sons Inc. Unauthorized copying, distribution, or transmission of this page is strictly prohibited worldwide for both market access and production resources. As trade and globalization sped up, rapid growth was tempered by environmental constraints and sustainability and resilience became a major issue of global concern. Technology once again broke the impasse with the digitization of businesses, social networks and the Internet of Things. The global pandemic slowed both the connectivity of global markets, production and supply chains and the need for localization of markets, resources and supply chains.

Difficulty: Easy

Learning Objective 2: Discuss the key factors that have contributed to the evolution of operations and supply chain management.

Section Reference 2: The Evolution of Operations and Supply Chain Management

Bloomcode: Comprehension

1.4. Productivity is the efficiency with which inputs are transformed into outputs. It is calculated by

dividing units of output by units of input. Output can be represented by units or dollars of sales made, products produced, customers served, or calls answered. The most common input is labor hours, although a variety of inputs can be used, such as labor cost, labor cost + machine cost + energy cost, and so forth.

Difficulty: Easy

Learning Objective 4: Calculate and interpret productivity measures used for measuring competitiveness.

Section Reference 4: Productivity and Competitiveness

Bloomcode: Knowledge

1.5. Student answers will vary.

Difficulty: Easy

Learning Objective 4: Calculate and interpret productivity measures used for measuring competitiveness.

Section Reference 4: Productivity and Competitiveness

Bloomcode: Comprehension

1.6. Student answers will vary.

Difficulty: Easy

Learning Objective 3: Discuss how and why businesses operate globally, and the importance of globalization in supply chain management.

Section Reference 3: Globalization

Bloomcode: Comprehension

1.7. Students can begin this assignment by accessing Fortune’s homepage and referring to the Fortune

500 or Global 500 by industry. The leaders in each industry are listed and there is usually some discussion of industry concerns. Individual data on companies can be found at Hoover’s website (www.hoovers.com).

Difficulty: Easy

Learning Objective 5: Discuss the importance of operations and supply chain management to a firm's strategy, and the process of developing, aligning, and deploying strategy.

Section Reference 5: Strategy and Operations

Bloomcode: Comprehension 3 / 4

Operations and Supply Chain Management, 11 th Edition Russell & Taylor Solutions Manual 1.3 Chapter 1 Copyright © 2023 John Wiley & Sons Inc. Unauthorized copying, distribution, or transmission of this page is strictly prohibited

1.8. Student answers will vary.

Difficulty: Easy

Learning Objective 1: Describe what the operations function is and how it relates to other business functions.

Section Reference 1: The Operations Function

Bloomcode: Comprehension

1.9. Student answers will vary.

Difficulty: Easy

Learning Objective 2: Discuss the key factors that have contributed to the evolution of operations and supply chain management.

Section Reference 2: The Evolution of Operations and Supply Chain Management

Bloomcode: Comprehension

1.10. Student answers will vary. Accessworldbank.org.

Difficulty: Easy

Learning Objective 3: Discuss how and why businesses operate globally, and the importance of globalization in supply chain management.

Section Reference 3: Globalization

Bloomcode: Comprehension

1.11. The WTO is an international organization that works to establish and enforce rules of trade between

nations. WTO agreements are ratified by the governing bodies of the nations involved. WTO’s dispute settlement process interprets agreements and rules on violations, thereby avoiding political or military conflict. The group promotes free trade and more recently, has helped developing nations enter the trade arena on more equitable grounds. Currently, there are 147 member nations. Membership is achieved by meeting certain environmental, human rights, and trade criteria, agreeing to abide by the rules of the organization, and being approved by two-thirds of the existing membership. See www.wto.org

Difficulty: Easy

Learning Objective 3: Discuss how and why businesses operate globally, and the importance of globalization in supply chain management.

Section Reference 3: Globalization

Bloomcode: Comprehension

1.12. Student answers will vary. Access www.executiveplanet.com

Difficulty: Easy

Learning Objective 3: Discuss how and why businesses operate globally, and the importance of globalization in supply chain management.

Section Reference 3: Globalization

Bloomcode: Comprehension

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