APCO Final Exam Questions and Answers 2023

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APCO Final Exam Questions and Answers 2023 (Verified Answers) 1.T/F: The term "PSAP" stands for Public Safety Access Point ANS False

2.T/F: Professionalism is defined by who you are, what you do, and

how others perceive you ANS True

3.T/F: Ethics involves an individual's personal, professional, and

organiza- tion rules of conduct ANS True

4.T/F: The three primary fields of public safety communications are law

enforcement communications, fire service communications, and emergency management communications ANS False 5.T/F: The term "vital statistics" defines the primary functions or tasks of public safety communications systems ANS True 1 / 3

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6.T/F: Computer-Aided Dispatch (CAD) systems, maps, and the Internet

are examples of PSAP informational sources ANS True

7.T/F: A policy is a guide to action and a procedure is a guide to thinking

ANS - False 8.The operational relationship between telecommunicators, supervisors, and managers is defined by the PSAP's ANS Chain of Command 9.The vital services of a public safety communications system are to provide the communications between the PSAP and ANS The public, agency personnel, other agencies, and support services 10.A process for supplying supplemental personnel, equipment, or other resources to assist other agencies in time of need is referred to as ANS Mutual Aid

11.T/F: Quality Assurance programs in the PSAP include actions taken

to ensure that standards and procedures are met and followed ANS True 2 / 3

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12.T/F: A question that can't be answered "yes" or "no" is referred to as an open-ended question ANS True

13.T/F: Because the telecommunicator cannot see callers on the phone,

nonverbal communication plays no part in handling public safety calls for service ANS False

14.T/F: Repeating in a short declarative statement the emotions or

feelings the speaker is communicating is applying the active listening technique of paraphrasing ANS False

15.T/F: An observation is based on assumptions and an inference is

based on facts ANS False

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