BAHAMA BUCK S LEVEL 2 WRITTEN TEST -

BAHAMA BUCK ’S LEVEL 2 WRITTEN TEST -

ACTUAL EXAM 70 QUESTIONS AND COR RECT DETAILED

ANSWERS (100% VERIFIED ANSWERS ) |AGRADE

how do you activate a gift card? - ANSWER- 1) click the gift card button, click activate, swipe card and enter amount before charging them OR 2) click the gift card button, enter amount, take payment, add value to the gift card or click cancel and give them a pre-loaded card

what is our policy on accepting discount coupons from other Bahama Buck's locations? - ANSWER- our specific location will accept other bahama bucks coupons, but only if they aren't expired

what steps should you take if you know you are about to get into a rush?

• ANSWER- 1) assign jobs to different employees (assign them to their

best skill) 2) turn on 2nd shaver and/or 3rd shaver depending on rush 3) stay an order ahead 4) never turn off shaver and turn it on right when a customer shows up 5) pull flavors and ice blocks for the shavers 6) make sure you are filling flavors, smoothie station, and toppings during down time 7) have shavers communicate to make sure all orders are done quickly and correctly

a guest complains their sno is too dry or juicy... - ANSWER- apologize for the inconvenience and fix their sno immediately

a guest complains that they do not like the flavor... - ANSWER- offer to remake their product free of charge

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a guest comes in and is extremely mad because it took 20 minutes to get their product and they demand a discount for the inconvenience, what do you do? - ANSWER- apologize, do not argue, and offer a BOGO or $1 off coupon for the inconvenience (try to not hand out VIPs)

a customer calls and complains that they had an issue with their product (they are likely home and cannot come back for us to remake the product) - ANSWER- apologize and offer them a VIP for their next visit (write their name on the coupon and hang it on the white board in the back)

what do you do with moldy bottles or gallons? - ANSWER- throw them out and replace (labels are in the office); if bleached, RINSE WELL

If you are working a shift with 3 other crew members and you see that it is not going to be busy, what should you do? - ANSWER- contact leah about possibly canceling a shift or sending someone home early; make sure cleaning tasks are all done and always try to find something to clean/ organize (fill flavors, refill cups and spoons, clean the front and outside, etc)

what should you check on if you're closing the building? - ANSWER- 1) lock doors 2) turn off lights and OPEN sign 3) turn off TVs and music 4) check safes and tills (leave tills open) 5) FOH and BOH mopped and cleaned 6) drive thru window is locked 7) washing machine is started

why do you leave the tills open at the end of the night? - ANSWER- to make sure possible thieves or anyone passing by sees that they are empty

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