C484 ALL QUIZ ACTUAL QUESTION AND VERIFIED

C484 ALL QUIZ (ACTUAL / ) QUESTION AND VERIFIED

ANSWERS. RATED A+

Which of the following statements is true regarding a work team?

• Work teams are rarely used in organizations today.
• Work teams involve members of random and varied skill

sets.

• Work teams are generally less flexible than traditional

departments.

• Work teams are less responsive to changes in the internal

and external environment of the company.

• Work teams generate positive synergy through coordinated

effort. - ----Answers_---E In terms of the full range of leadership models, which leadership behavior is the least effective?

• management by exception (active)
• contingent reward
• management by exception (passive)
• individualized consideration
• laissez-faire - ----Answers_---E

________ is defined as a psychological state that exists when you agree to make yourself vulnerable to another because you have positive expectations about how things are going to turn out. 1 / 4

• Consideration
• Trust
• Support
• Empathy
• Respect - ----Answers_---B

Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market.Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of the following roles is Ortiz playing?

• leader
• liaison
• disseminator
• spokesperson
• negotiator - ----Answers_---A

________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.

• Assistants
• Managers
• Secretaries
• Interns 2 / 4

• Apprentices - ----Answers_---B

Which of the following best defines organizational behavior?

• It involves the study of groups of people coming together

for collective bargaining.

• It involves the study of what people do in a company and

how it affects the company's output.

• It involves analyzing different people in an industry with

independent profit-centered motives.

• It involves developing exclusively the knowledge of

managers and senior -level employees.

• It is a field which is not influenced by factors in the external

world. - ----Answers_---B

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

• task performance, productivity, tenure
• productivity, efficiency, absenteeism
• task performance, citizenship, counterproductivity
• citizenship, counterproductivity, personality
• leadership, knowledge, efficiency - ----Answers_---C

Which of the following is the least predictive set of criteria used to evaluate employees?

• traits 3 / 4

• task outcomes
• behaviors
• personality
• technical skills - ----Answers_---A

________ involves evaluating one's performance against the performance of one or more others.

A) BARS

• The critical incident method
• An assessment center evaluation
• Forced comparison
• Likert analysis - ----Answers_---D

The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.

• critical incidents
• 360-degree evaluation
• assessment center
• multiperson comparisons
• downward evaluation - ----Answers_---B

If a manager uses critical incidents as a method of performance evaluation, then ________.

• the employees generally receive poor ratings
• / 4