CALP EXAM UPDATED ACTUAL EXAM

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CALP EXAM UPDATED ACTUAL EXAM

WITH CORRECT SOLUTIONS.

The definition of disability applies to two impairments. Identify them and give an example of each. - correct answer- Physical

and Mental Impairments:

Physical Impairment includes: Any psychological disorder or

condition. A cosmetic disfigurement Any anatomical loss affecting specific body systems

Mental Impairment includes: Any mental or psychological

disorder such as mental retardation, organic brain syndrome, emotional or mental illness, or specific learning difficulties.

How would you define teamwork? - correct answer- 1.) Supporting your teammates 2.) Going out of your way to help your teammates 3.) Putting the team goals ahead of your personal goals 4.) Being reliable 5.) Communicating clearly 6.) Listening to others 7.) Treating others respectfully

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Why is the Leasing Professional critical to the success of the community? - correct answer- 1.) They show and lease apartments 2.) They deal with and serve residents 3.) They market to prospective residents 4.) They have an accurate pulse on their market 5.) They understand the impact their community has on the market and the industry.

6.) They increase revenue by leasing and renewing apartments to qualified applicants and residents.

7.) They enhance the value of the community by marketing and selling the apartments at the most achievable rent rates to qualified prospective residents.

8.) They adhere to the industry's regulations and therefore minimize liability for the owner and/or management firm.

List at least five typical responsibilities of a Leasing Professional - correct answer- 1.) Comply with all regulatory laws and guidelines 2.) Pre-lease apartments on vacate notice 3.) Inspect apartments for tour and move-in readiness 4.) Accept and process applications for leasing 5.) Conduct follow-ups 6.) Communicate with residents 7.) Shop the competition 8.) Read ads, marketing materials, and websites 2 / 4

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9.) Answer the telephone 10.) Process service requests 11.) Collect deposits and pro-rated rent fees 12.) Recruit referrals 13.) Perform outreach marketing activities 14.) Conduct resident satisfaction services 15.) Attend local apartment association events 16.) Complete market surveys 17.) Demonstrate the features and benefits of the apartments 18.) Accept and process renewal paperwork

How does a Leasing Professional project a positive image? - correct answer- 1.) Express pride, competency, and integrity in their interactions with others 2.) Dress professionally 3.) Use appropriate language 4.) Act ethically

What three areas of specialized knowledge are essential for the Leasing Professional? Define each. - correct answer- 1.)

Market Knowledge: The demographic and product information

about your apartment community, its primary competitors and potential future competition including housing being planned and/or under development in their area. 3 / 4

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2.) Product Knowledge: Thorough understanding of all of the

products and services available in your own community, apartment home, amenities, the surrounding neighborhood, and that of your area's competitors.

3.) Resident Profile: Specific information that describes the

apartment community's typical residents and their needs, wants, and qualifying characteristics.

The role of a Leasing Professional has what two value components? - correct answer- 1.) To assist people in finding suitable housing that meets their lifestyle needs.

2.) To add value for your property's owner

List the critical components of site teamwork - correct answer- 1.) Understand your team's goal(s) 2.) Understand your role in achieving the goals 3.) Communicate clearly and often 4.) Network outside of the team to bring in new ideas

What are the "Big Rocks" in your life? - correct answer- 1.) True priorities 2.) Highly important items that are not necessarily urgent

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