CHAPTER 0- INTRODUCTION

Building Management Skills An Action-First Approach 1e, Richard Daft, Dorothy Marcic

(Test Bank all Chapters)

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CHAPTER 0- INTRODUCTION

MULTIPLE CHOICE

• What does the executive function include for the entire system?
• direction c. coordination
• organization d. all of these

ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Managers Perform the Executive Function KEY: Bloom's: Knowledge

• Which of the following are examples of bad management at a societal level?
• lost business
• not trusting others to make good judgements
• Wall Street meltdown
• all of these

ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Skilled Managers are Essential KEY: Bloom's: Analysis

• How do you manage yourself?
• individual problem solving c. motivating people
• linking- networking, collaborating d. communicating

ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: What Does it Take to be a Skilled Manager? KEY: Bloom's: Comprehension

• New managers are often surprised at how ___ management is.
• rewarding c. difficult
• “people involved” d. easy

ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Why is Good Management So Difficult? KEY: Bloom's: Comprehension

• “Be friendly, be liked”, a network builder, and initiates changes for better performance all describe

____.

• expectations based on non-management job
• reality of the manager’s job
• a specialists job
• none of these

ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Why is Good Management So Difficult? KEY: Bloom's: Analysis

• Managers who want to advance their careers pay attention to developing ____.
• soft skills c. technical skills
• hard skills d. industry trends

ANS: A PTS: 1 DIF: Easy 2 / 4

NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Learning Management Skills KEY: Bloom's: Knowledge

• What are the three major sections of the book?
• becoming an ethical manager, managing teams, learning about yourself
• managing coworkers, competitors, and managers
• managing your team, yourself, and relationships
• teamwork, cooperation, effort

ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Comprehension

• Which skill focuses on how to get work done?
• managing your team c. managing your relationships
• managing yourself d. all of these

ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Comprehension

• Building block 1 is a learning challenge based ____.
• on a hypothetical example c. on calculation
• on a real-world problem d. on experience

ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Knowledge

• Building block 7 has what elements?
• video incidents
• read text
• case incidents
• write down new insights and skills gained from the chapter

ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management TOP: Framework for the Book KEY: Bloom's: Comprehension 3 / 4

CHAPTER 1- YOUR MANAGER STRENGTHS AND WEAKNESSES

TRUE/FALSE

• Tami Heim, vice president of Thomas Nelson Publishers in Nashville, TN, believes managers can do

their best work when they know and apply their strengths.

ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts TOP: Discover Knowledge KEY: Bloom's: Application

• Most people have a very accurate view of themselves.

ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts TOP: Discover Your Strengths KEY: Bloom's: Comprehension

• Having emotional control means that someone will inspire respect and admiration, and will be able to

meet challenges and solve problems.

ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Comprehension

• A person with agility would not get frustrated if someone came by unannounced when he was trying to

make dinner.

ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Performance KEY: Bloom's: Comprehension

• Personal constraints typically fall into three basic groups.

ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: What About Personal Weak Points or Limitations?KEY: Bloom's: Knowledge

• John is a manager at IBM. He does not have very good communication skills and his work

relationships are not the best either. Despite these issues, John could still be a good manager.

ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: What About Personal Weak Points or Limitations?KEY: Bloom's: Application

• If you never feel good enough about your managerial abilities, you will not have much success.

ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Six Killer Constraints KEY: Bloom's: Comprehension

• Someone who plays Mr. Spock tends to be very into science fiction and is not in touch with reality.
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