Chapter 02 Defining Organizational Communication

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Chapter 02 Defining Organizational Communication

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• Which model of communication is useful to certain organizational situations, such as the giving and receiving

of technical instructions?

• information transfer approach
• strategic control
• transactional process
• balancing creativity and constraint

ANSWER: a

• Which is NOT one of the three main factors that contribute to information overload?
• tonality of the sender's voice
• complexity of information
• amount of information to be processed
• rate at which the information is presented

ANSWER: a

• The concept of distortion refers to the effects of noise on the receiver's ability to process a message.

According to the information-transfer approach, noise can be all of these types EXCEPT

• semantic.
• physical.
• psychological.
• contextual.

ANSWER: c

• Which approach to organizational communication highlights the importance of feedback?
• strategic control
• information transfer approach
• balancing creativity and constraint
• the transactional-process model

ANSWER: d

• Communication experts criticize which approach for its emphasis on the creation of shared meaning through

communication?

• transactional-process model
• strategic control
• balancing creativity and constraint
• information-transfer approach

ANSWER: a

• Which approach to organizational communication sees communicators as always having multiple goals and

many different ways of pursuing those goals?

• transactional-process model
• strategic-control perspective 1 / 2

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Chapter 02 Defining Organizational Communication

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• balancing creativity and constraint
• information-transfer approach

ANSWER: b

• Which statement about the strategic-control perspective is true?
• It asserts that in human communication, clear distinctions are not made between senders and

receivers.

• It views communication as a pipeline through which information flows from one person to another.
• It recognizes that clarity is not always the main goal in interaction.
• It believes that miscommunication occurs when no message is received.

ANSWER: c

• Which approach to communication often comes at the cost of building strong communities?
• transactional-process model
• information-transfer approach
• strategic-control perspective
• balancing creativity and constraint

ANSWER: c

• Since the 1960s, what has been the primary focus of social theorists?
• the relationship between individuals and society
• the relationship between organizations and employees
• the ways that individuals apply scientific facts
• the instigation of social change

ANSWER: a

• Which concept is characterized by the irony that individuals rarely get to see the reality they set out to

create?

• strategic ambiguity
• duality of structure
• structure
• distortion

ANSWER: b

• Giddens's theory of structuration influenced which communication theory?
• transactional-process model
• balancing creativity and constraint
• strategic-control perspective
• information-transfer approach

ANSWER: b

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