Chapter 04 Communication Perspectives on Organizations and Organizing

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Chapter 04 Communication Perspectives on Organizations and Organizing

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• Which approach claims that the whole is greater than the sum of its parts?
• classical management
• communicative constitution of organizations
• the human relations approach
• the systems approach

ANSWER: d

• Which key factor turns a group into a system?
• relationships
• organization
• nature
• control

ANSWER: a

• Which theory changed the way that we look at the universe, thereby giving rise to the systems approach?
• Giddens's theory of structuration
• Weick's sensemaking model
• von Bertalanffy's general systems theory
• Einstein's theory of relativity

ANSWER: d

• An employee who regularly interacts with others outside of the organization is referred to as a(n)
• systems manager.
• environmental scanner.
• external facilitator.
• boundary spanner.

ANSWER: d

• When organizations need both cooperative and competitive models at work in a single system, which of these

strategic approaches to organizing should they consider?

• coopetition
• distributed intelligence
• open systems
• general systems

ANSWER: a

• When individuals use common resources to benefit personal needs rather than the needs of the whole, this

process is called

• closed systems.
• counterdependence.
• "the tragedy of the commons." 1 / 2

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Chapter 04 Communication Perspectives on Organizations and Organizing

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• "counter-networking."

ANSWER: c

• What is defined in various ways in theories of organization and communication?
• socialization
• organizational goals
• distributed intelligence
• communication breakdowns

ANSWER: b

• According to the systems approach, which concept connects communication and action?
• dialogue
• feedback
• empathic concern
• interdependence

ANSWER: b

• Steve Corman's concept of "counter-networking" has been particularly useful in learning about which of

these groups?

• government agencies
• emergency services
• protest organizations
• terrorist networks

ANSWER: d

• "There is no best way to organize" and "all ways of organizing are not equally effective" are two tenets of
• Giddens's theory of structuration.
• contingency theory.
• von Bertalanffy's general systems theory.
• Einstein's theory of relativity.

ANSWER: b

• Which of these is NOT a concept in systems theory?
• feedback
• top-down management
• interdependence
• goals

ANSWER: b

• Systems theory encourages us to explore how organizational effectiveness depends on the coordination of
• the production cycle.
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