Chapter 07 Identity and Difference in Organizational Life

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Chapter 07 Identity and Difference in Organizational Life

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• How people use language and action to position themselves in relation to others is known as
• identity.
• personal brand.
• emotion labor.
• narrativity.

ANSWER: a

• The history of organizational identity is considered “interwoven” because
• individual-level communication and organizational-level communication are two different things.
• there is no significant difference between organizational-level communication and individual-level communication.
• organizational communication considers both individual-level and organizational-level approaches to the study of

identity.

• organizational-level communication is more interested in identity than individual-level communication.

ANSWER: c

• The idea that the individual is an inhuman cog in a complex machine is most closely associated with which of

these approaches to management?

• classical
• human resources
• critical
• systems

ANSWER: a

• The organizational realm that controls the public side of each employee is called
• authenticity.
• the zone of indifference.
• public identity.
• organizational identity.

ANSWER: b

• Constructing our identities around how we see ourselves through stories is called
• identity.
• authenticity.
• consumption.
• narrativity.

ANSWER: d

• Laura Ellingson advocates for the storytelling approach when studying organizational communication and

identity because

• stories shape our lives and experiences on both cultural and individual levels.
• stories are often inaccurate but interesting ways to understand groups and individuals.
• stories are incapable of capturing cultural beliefs but are good for understanding people. 1 / 2

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Chapter 07 Identity and Difference in Organizational Life

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• workplaces and organizations do little to shape people’s individual identities.

ANSWER: a

• Individual identity markers intersecting with political aspects are referred to as
• collective identities.
• identity politics.
• collectivism.
• narrativity.

ANSWER: b

• Which term captures the significant labor that women perform in the private sphere for which they receive

little compensation or gratitude?

• the second shift
• double standards
• personal branding
• gendered labor

ANSWER: a

• In Martin and her colleagues' research on interethnic conversations, the feeling of being controlled,

manipulated, and trapped as a result of others taking charge is referred to as

• stereotyping.
• acceptance.
• disrespect.
• powerlessness.

ANSWER: d

• Kenneth Gergen uses which of these terms to characterize the notion that identities tend to be both fluid and

multiple?

• authenticity
• the "zone of indifference"
• "multiphrenia"
• organized identities

ANSWER: c

• The argument that individuals can be real and honest in the way that they live and work with others is also

known as

• identity.
• feminism.
• the "zone of indifference."
• authenticity.

ANSWER: d

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