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Name:
Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting Copyright Cengage Learning. Powered by Cognero.Page 1 1.Which job responsibility would be expected of a medical assistant as a patient navigator?
- code patient care
- identify patient resources
- collect patient payments
- make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance policy information, medical bills, and physician/provider orders) ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
2.Which response would be appropriate for a medical assistant during an emergency situation?
- speak loudly
- work quickly
- follow instructions
- act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3.Which communication style describes assertiveness?a.overbearing b.confident
- defensive
- passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Administrative Medical Assisting, 9e Linda French, Lisa Turner (Test Bank All Chapters, 100% Original Verified, A+ Grade) 1 / 4
Name:
Class:
Date:
Chapter 1: Introduction to Administrative
Medical Assisting
Copyright Cengage Learning. Powered by Cognero. Page 2
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
- What is one way individuals can think critically?
- observe the situation carefully.
- act quickly.
- do not ask questions.
- follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
- Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
- registered
- accredited
- licensed
- navigator
state or national standards?
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
- Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
- extreme variation
- predictable quietness
- high engagement
- quick acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False 2 / 4
Name:
Class:
Date:
Chapter 1: Introduction to Administrative
Medical Assisting
Copyright Cengage Learning. Powered by Cognero. Page 3
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify the stages of grief ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care CAAHEP: V.C.13- Identify the basic concepts of the following theories of: a. Maslow
- Erikson
- Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
- Which program focuses on medical care and support to patients and family members dealing with a terminal illness?
- navigation
- hospice
- Medicare
- public health
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette ABHES: MA.A.1.5.b -Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify the stages of grief ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care CAAHEP: V.C.13 Identify the basic concepts of the following theories of: a. Maslow
- Erikson
- Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
- Which environment should the medical assistant be prepared to work in?
- calm office routine
- high-stress level events
- easier patient care situations
- low urgency cases
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant MA.A.1.5.f. Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant.
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
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Name:
Class:
Date:
Chapter 1: Introduction to Administrative
Medical Assisting
Copyright Cengage Learning. Powered by Cognero. Page 4
- Which agency or organization controls certification for medical assistants?
- government agencies
- professional organizations
- employers
- educational programs
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.09: Summarize licensure, accreditation, certification, and registration.
- Which behavior projects professionalism?
- defer to others for decisions
- emotional response to stress
- work independent of the physician
- demonstrate confidence
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.08: Describe professional behavior and the appearance of a medical assistant.
- Which behavior is the heart of health care professionalism?
- putting yourself first
- empathy and service
- good computer skills
- skill and education
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette MA.A.1.1.d List the general responsibilities and skills of the medical assistant MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
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