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Contents Chapter 1: Introduction to Operations Management...............................3 Chapter 2: Operations Performance........................................................4 Chapter 3: Operations Strategy..............................................................4 Chapter 4: Process Design.......................................................................4 Chapter 5: Layout and Flow....................................................................5 Chapter 6: Process Technology................................................................5 Chapter 7: People, Jobs, and Organization..............................................6 Chapter 8: Supply Chain Management....................................................6 Chapter 9: Inventory Management.........................................................7 Chapter 10: Capacity Management.........................................................7 Chapter 11: Lean Operations..................................................................8 Chapter 12: Quality Management...........................................................8 Chapter 13: Project Management............................................................8 Chapter 14: Planning and Control...........................................................9 Chapter 15: Scheduling...........................................................................9 Chapter 16: Inventory Planning.............................................................10 Chapter 17: Lean Synchronization........................................................10 Chapter 18: Enterprise Resource Planning (ERP)..................................10 Chapter 19: Risk Management in Operations........................................11
Chapter 20: Sustainability in Operations Management.........................11
Chapter 21: Supply Chain Coordination and Relationships...................12
Chapter 22: Global Operations and Outsourcing...................................12
Chapter 23: Innovation and Product Development...............................13
Chapter 24: Process Improvement Techniques......................................13 Chapter 25: Lean Services....................................................................14 Chapter 26: Managing Complexity in Operations..................................14
Chapter 27: Agility and Responsiveness in Operations.........................14
Chapter 28: Operational Data and Analytics.........................................15 Chapter 29: Process Control and Improvement.....................................15 Chapter 30: Operations Strategy in Action............................................16 Additional In-Depth and Scenario-Based Questions..............................16 2 / 4
Chapter 31: Resource Planning and Scheduling....................................18 Chapter 32: Facility Layout and Design.................................................18
Chapter 33: Capacity Management and Aggregate Planning ................19
Chapter 34: Forecasting Techniques......................................................19
Chapter 35: Maintenance and Reliability in Operations........................19
Chapter 36: Inventory Management Techniques ...................................20 Chapter 37: Quality Assurance and Control..........................................21 Chapter 38: Lean Manufacturing and Efficiency....................................21 Chapter 39: Supply Chain Risk and Resilience......................................22
Chapter 40: Technology and Innovation in Operations..........................23
Chapter 41: Performance Measurement in Operations .........................23
Chapter 42: Facility Location and Distribution Strategy........................24 Chapter 43: Project Management in Operations....................................25
Chapter 44: Service Operations and Customer Experience..................25
Chapter 45: Workforce Planning and Management ...............................26
164 test bank questions and answers based on book Operations Management (10th edition) by Nigel Slack.I love this test bank because the questions go from general to more specific and then more complex by which you must combine concepts.
Chapter 1: Introduction to Operations Management
- What is Operations Management?
- How does Operations Management differ between manufacturing and
Operations Management is the activity of managing resources and processes that produce goods and services.
services?Manufacturing is focused on producing tangible goods, while services focus on intangible, customer-centered outcomes. 3 / 4
- What are the primary objectives of Operations Management?
Key objectives include improving efficiency, effectiveness, quality, speed, dependability, flexibility, and reducing costs.
Chapter 2: Operations Performance
- What are the five performance objectives in Operations Management?
- How can quality impact an operation’s performance?
- Why is flexibility important in Operations Management?
Quality, speed, dependability, flexibility, and cost.
High quality leads to customer satisfaction, fewer errors, and reduced costs related to rework or returns.
Flexibility allows businesses to adapt to changing customer demands and market conditions.
Chapter 3: Operations Strategy
- What is the purpose of an operations strategy?
- How does Operations Strategy contribute to business success?
- What are the four perspectives on operations strategy?
Operations strategy aligns the operations function with the overall business strategy to achieve competitive advantage.
It ensures that the operational capabilities match business needs, enhancing responsiveness and efficiency.
Top-down, bottom-up, market requirements, and operations resources perspectives.
Chapter 4: Process Design
- What factors influence process design?
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